The Sun ONE Portal Server 6
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BROAD DAYLIGHT DELIVERS SELF-SERVICE SOLUTION TO THE ENTERPRISE ON SUN ONE PORTAL SERVERBroad Daylight decreases costs while improving service
SANTA CLARA, Calif. - June 3, 2002 -- Broad Daylight, a customer relationship management (CRM) company specializing in Web self-service solutions, today announced its support of the Sun ONE Portal Server 6.0 and the Sun ONE platform, Sun's vision, architecture, platform and expertise to enable the development and delivery of services on demand. Broad Daylight's flagship eService solution, Broad Mind, will be available as a fully integrated "portlet" (module) for the SUN ONE platform. As the market leader in Web self-service, Broad Daylight is extending the functionality of the Sun ONE platform by providing critical self-service and knowledge management (KM) capabilities within the Sun ONE Portal Server 6.0. The Broad Mind portlet is completely configurable, and can be deployed as:
The combined strengths of Broad Daylight and Sun ONE will enable companies across the enterprise to:
(2) Increase productivity by capturing critical business information in a central knowledge base -- allowing employees to re-use knowledge and avoid 'reinventing the wheel'. (3) Accelerate "time to market" by capturing knowledge as a natural by-product of everyday tasks -- allowing workers to focus on mission-critical projects, not knowledge management processes. "Broad Daylight's technology is another example of how Sun ONE's portal provides critical information on demand," says Wes Wasson, Sun's vice president of product marketing, Sun ONE middleware. "When used with the Sun ONE Portal Server, Broad Daylight raises the bar for enterprise self-service with their knowledge management applications." Louise Kirkbride, Broad Daylight's founder and CEO, states, "Our partnership with Sun clearly benefits Global 2000 companies across all industries who gain a strong return on investment from streamlining their knowledge management and Web self-service capabilities to manage critical business decisions." About Sun ONE Portal ServerThe Sun ONE Portal Server -- the industry's first portal platform for building B2E, B2B and B2C portals -- enables the personalized delivery of content, services, business processes and applications for enterprises competing in today's competitive environment. It is a key component of the Sun Open Net Environment (Sun ONE) offering - an open, integratable product portfolio to enable the development and delivery of services on demand. With more than 385 customers worldwide, the Sun ONE Portal Server (formerly iPlanet Portal Server) has received significant industry recognition -- ranked #1 in portal marketshare by The Radicati Group ("Enterprise Portals Market Trends 2001-2005") and positioned in the leader quadrant in Gartner's Portal Product Magic Quadrant ("Big Change Evident in 2H02 Horizontal Portal Product MQ," May, 2002) -- for two consecutive years. About Broad DaylightBroad Daylight provides enterprise self-service software that enables Global 2000 companies to answer more questions instantly on their Web sites and intranets. Companies using Broad Daylight's technology see a dramatic return on investment, answering up to 98 percent of repeat questions on the Web at a much lower cost-per-question than email or phone support - providing high-quality service at the lowest possible cost. Customers include: Bell Canada, Cisco Systems, Deluxe Corp., Hilton Hotels, Tyco, and the U.S. Securities and Exchange Commission. Broad Daylight, Inc., is headquartered in Santa Clara, Calif., and is on the Web at: www.broaddaylight.com.
Sun, Sun Microsystems, the Sun logo, iPlanet and Sun ONE are trademarks or registered trademarks of Sun Microsystems, Inc. in the United States and other countries.PR Contacts for Press and Analysts:
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