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Sun Parts Installation Service

last updated on 2008-12-15

Highlights

The Sun Parts Installation Service offers Sun's expertise for onsite installation of Customer Replaceable Units (CRUs), such as memory DIMMs, power supplies, or PCI interfaces. This service:

• Provides proven expertise and experience with Sun engineers
• Enables better decision-making capabilities with fixed prices and simple part numbers
• Can help reduce costs for customers with Sun support contracts

If you have entry-level Sun servers, workstations, and storage products covered under warranty or SunSpectrum support contracts, you can take advantage of Sun Services' expertise to replace CRUs onsite with the Sun Parts Installation service.

This service lets you keep your IT infrastructure running optimally while focusing your resources on other business. The service is useful if you operate non-staffed "lights out" data centers or you have minimal expertise or resources.

The Sun Parts Installation service is easy to purchase, has consistent part numbers, and is available in two flavors:

• As an incident service:

  The incident service offers two global part numbers for ordering--one for customers on a Sun support contract and another for those under warranty--and fixed pricing for field engineer installation. In most cases, the incident service is priced lower than standard time and materials. And the service is even more cost effective if you have a current support contract, because you receive a lower price.

• As an upgrade service:

  The upgrade service is available as an option to a Sun Next Business Day or Silver-level support contract at point of sale, or as a warranty upgrade. This option helps reduce your administrative burden and costs, and is more attractively priced than the incident service or time and materials pricing.

CRU examples:

• Memory DIMMs
• Power supplies
• PCI interfaces
• Hard disks
• Disk backplanes
• Network adapters
• Fan trays
• Fan boards
• Fibre Channel adapters
• I/O boards
• Graphics boards
• Power cords

Prerequisite Services

The Sun Parts Installation service can be used for warranty, Sun hardware support plans, or SunSpectrum support plans when you want Sun to install your CRUs. If you are not under warranty or a Sun support contract, use the standard Sun time and materials service.

Geographic Availability

The Sun Parts Installation service is available globally. See Service Lists By Country for supported countries.

Response Time

For the incident service, response time is on a "reasonable effort" basis within current local business hours. For the upgrade service, response time is based on the level of service provided in your current support contract or product warranty.

Terms and Conditions

Pricing will vary by country. The service is priced on a per-incident basis and includes travel expenses paid for engineers servicing systems located within 50 kilometers (30 miles) of a local Sun service office. Additional charges might apply for systems that are located farther away than this, in areas where service is available.

For More Information

To learn more about the Sun Parts Installation service, contact your Sun sales representative, or go to the Sun Parts Installation Service web site.

For a current listing of supported products, contact your local support office or visit the Contact Sun web site.

Here are some additional resources:

• Sun download site
• Sun training courses at http://www.sun.com/training/, for example, Sun Fire X4150 Server Installation and Administration (WET-6280), Sun Fire X2100 Server Maintenance and Troubleshooting CD-ROM (CDLE-5380), and other courses that contain CRU and FRU removal and replacement procedures
• Support:
  • Sun resources:
    • Register your Sun gear
    • Services
    • SunSolve Online
  • Community system administration experts
• Forums, such as Sun forums and the BigAdmin Discussions collection
• Product documentation at http://docs.sun.com and the Documentation Center
• Sun wikis, such as the Sun BluePrints wiki and the BigAdmin wiki
• Events of interest to users of Sun products:
  • Worldwide Developer Events and Sun Tech Days
  • Current Events

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