Outsourcing: Historical Insights
Division of Labor and Specialization
Business Services
IT Service as a Utility
Traditional IT Outsourcing
Selective Outsourcing xSP and ASP
ASP as a Business
ASP as a Substitute for a Customer's IT
ASP as a New Ecosystem IT Outsourcing and ASP-Differences and Similarities
Unresolved/Open Issues
Summary

Chapter 2: Why Companies Outsource

The Big Question
Weeding Costs and Maximizing Value
The Boundaries of Outsourcing
The ASP Substitution Effect
Modeling the Substitution Effect
ASP Substitution Rules Summary

Chapter 3: Understanding ASP

ASP Characteristics
ASP Ecosystem. ISVs
Technology Providers
Enablers/Implementers Global Technology Trends-Shifting Paradigms
From Microcosm to Telecosm
"A Colossal Upset" ASP's Business Drivers and Enablers
ASP Drivers
ASP Enablers ASP's Barriers to Success
Barriers: Sources and Reasons
Conversion and Complexity Summary

Chapter 4: Taxonomy for ASP Economies

Technology Progress and Economic Benefits
Necessary Conditions for ASP Success
Cost Economies and ASP
Internal Economies
External Economies Taxonomy of ASP Economics
A Counterpoint
Summary

Chapter 5: Network Computing and ASP Architectures

Introduction
What Is Network Computing?
NC Architectural Framework
Application Tiers
Infrastructure Layers
Qualities Belong in Requirements Specifications
Major Qualities Architectural Methodology
Implications of 3DF and Methodology to ASP
Leveraging NC's Framework
ASP's Generic Cost Economies
Managing NCs and ASPs
Costs Saved or Costs Spent Summary

Chapter 6: ASP Types and Services

ASP's Topology
Geography and Data Centers
Example of ASP Architecture
ASP Data Centers Taxonomy of ASP Types and Services
ASP Service Components
Taxonomy of Service Providers
Basic Service Provider Types Co-Location Providers
Co-Location Services-Space
Co-Location Services-Networks
Elements of Co-Location's Management Services Managed Infrastructure Providers
How an MIP Serves its Customers
MIP Platforms
MIP Space
MIP Networks
MIP Management Services AIP
How Applications Are Hosted
Hosting Customer Applications
Developing and Hosting Customer Applications
Enterprise Application Integration
Summary Portfolio of AIP Services Pure-Play Application Service Providers
Application Management Services
Sampling of ASP Applications
ASP Application Taxonomy
Analytical Applications
"Odd" Application Categories
Summarizing Pure-Play ASPs ASP's Professional Services
Application Life Cycle Services
Customer Planning
Implementation Templates
Analytical Services
Education and Training Summary

Chapter 7. Managing ASPs

ASP's Management Framework
Defining the ASP Management Framework
ASP Management Services ASP M & M
Network and Systems M & M
Application Monitoring and Management
Web Monitoring and Management
Performance Monitoring and Management
Environmental Monitoring and Management ASP Operations Management Services
Data Storage and Output Management
Software Distribution
Jobs and Workload Management
Business Continuity ASP Customer Care
Education and Training Service Management
Service Level Agreements (SLAs)
ASP Service Management Process
Business Planning
Systems and Service Definition
Customer Management
Metering and Accounting
Configuration Management (Static and Dynamic)
Billing and Reporting
Summary of Service Management Summary

Chapter 8: ASP Security Services

Security Is NUMBER ONE Concern
What Is a Security Policy?
What Is Security Architecture? Security Architecture Design Frameworks
Prevention, Protection, Detection, and Response
Domains and Facets Sample Security Architecture for ASP
Domains, Facets, and Security Architecture
Systems Security Architecture
Physical Security Architecture. Network Security Architecture
Additional Security Services Quantifying ASP Security
At What Cost Security?
Analyzing Security Architecture
Example of Security Architecture Analysis Security Management
Security Organization Management
Access Control Management
Encryption Key Management
Authentication Management
Non-Repudiation Management
Audit Management Summary: Implications of Security for ASP
Need-To-Know and Right-To-Know
Partitioning
Summary

Chapter 9: Strategic Analysis of ASP Types

Approach to Analyzing the ASP Services
Three Frameworks for Four ASP Types
Framework One-Competitive Advantages
Framework Two-Value Propositions Co-Location Competitive Advantages
Co-Location's Competitive Differentiators
Commoditization. Co-Location's Analysis-Cost Economies
Co-Location's Value Propositions MIP Competitive Advantages
MIP's Competitive Differentiators
MIP Cost Economies
MIP Value Propositions AIP Competitive Advantages
AIP's Competitive Differentiators
AIP Cost Economies
AIP Value Propositions Pure-Play Competitive Advantages
Pure-Play's Competitive Differentiators
Pure-Play's Cost Economies
Pure-Play's Value Propositions Summary

Chapter 10: ASP Enabling: Requirements and Fulfillment

What is ASP Enabling and Why Do it?
Enabling Properties of ASP Infrastructure
Network Layer
Platform Layer-Computing
Platform Layer-Storage
Integration and Component Layers
Application Layer(s) ASP Service Management
Enabling ASP Service Management Functions
ASP Service Management's Conceptual Architecture
ASP Service Management Products Mapping Terminology and Service Management Functions
Summary

Chapter 11: The Future of ASP

The ASP Industry's Formative Stage
Analyzing ASP Industry
ASP Markets-Future Customers and Their Needs
ASP Industry-Future ASPs and Their Services
ASP Services-Qualities and Diversity
ASP Technologies-Enablement of ASPs
ASP Ecosystem-Others Affected by the ASP
ASP Education-Public Learning of ASPs
Summary

Index