Customer Snapshot: Healthcare

Barmer Ersatzkasse

Barmer Changes to Open Platform in Record Time

Barmer has had the highest membership of any health insurance fund in Germany since 1931, with 7 million customers, 1,000 offices and 17,000 employees. The three key pillars of Barmer’s philosophy are: providing good care cost-effectively, reducing administration and providing expert advice. Barmer considers itself as an innovative care specialist in the health sector.

Customer Challenges

  • Replace mainframe-based applications with an open architecture and SAP software
  • Ensure more flexible and cost-effective datacenter operations

Solution

A new architecture is based on open systems that include Sun servers, Sun storage solutions in a storage area network, Sun SAP service provisioning software and Sun virtualization technology.

Business Results

  • Improved information flows and workflows
  • Streamlined the system environment
  • Completed the transition from mainframe to open systems in four months

Story Details

For almost 25 years, Barmer has used mainframe applications to perform processing operations. These applications recently approached their capacity limits and were also extremely expensive to maintain and adapt to changing needs. Considering these factors, it became clear that a change was required beginning with a transition of applications for the open systems environment. In addition, the datacenter staff was striving to reduce the time required to administer the environment.

The health insurance fund selected standard SAP modules for areas such as accounting, material management, inventory management, payroll, project management, funds management and treasury in the new environment. Barmer also chose a health insurance industry solution called oscare as its new insurance premium system.


" Tasks that used to take several days are now completed in around half an hour, and it takes us even less time to move a SAP system from one machine to another, as required. "
— Volker Haak, Head of the Account Management Department, gkv informatik , the IT subsidiary of Barmer

The challenging aspects of the project were its complexity and a requirement to implement the new environment in just four months. In addition to several midrange servers, the project team selected Sun Fire E6900 with UltraSPARC IV+ processors and E20K with UltraSPARC IV processors as enterprise servers. Both the Solaris 10 Operating System and the Solaris 9 OS run in this environment.

In addition, the Sun N1 Advanced Architecture for SAP Solutions software automates the distribution, installation and administration of the SAP applications. Its standardized graphical Web interface enables virtualized applications to be controlled from every workstation. The cloning function allows rapid duplication of entire systems, a feature that dramatically improves flexibility, scalability and speeds the work of system administrators. Without this powerful functionality, significantly more hardware resources would have been required to complete the implementation.

A 50-terabyte Sun StorageTek 9980 system with the Sun StorageTek 9900 Software Suite and the Sun StorageTek L700e tape library with Sun StorageTek LTO 2 tape drives are the foundation of a storage area network (SAN). The Sun StorageTek 9900 ShadowImage In-System Replication, HiCommand Device Manager, Sun StorageTek 9900 TrueCopy Replication and Resource Manager simplify the management of the entire storage environment.

With Sun Professional Services, including SAP migration services, data management services for the SAN and onsite engineering support for Solaris OS and SAP, the transition was completed in just four months. This included developing the overall architecture, specifying the new SAN infrastructure, provisioning components, incorporating Barmer’s existing core systems, implementing a backup and recovery solution, and migrating approximately 40 SAP systems to the new platform. Sun also drafted all of the documentation and trained Barmer employees on using the new systems. The project team, consisting of as many as 40 members during the peak time, was comprised of employees from both Barmer and Sun.

As a result of the new open systems architecture, this insurer has improved information workflows to serve customers more efficiently. The company has streamlined the system environment so that tasks are completed much more quickly. For example, implementing changes takes significantly less time and repetitive tasks in the datacenter are now automated.