Services Customer Quotes

"Sun Professional Services was absolutely outstanding."

--David Price, Head of Systems and e-Research

"Sun's expertise is top-notch. I was even more pleased than I thought I would be. From the very beginning through to the end, Sun stayed with us. They guided us through the process. They went above and beyond some of the things we had in our RFP. "

--Brian Murphy, Associate Director, Information Technology

"With their day-to-day presence, Sun Professional Services has great knowledge of our technical environment that is quite complex."

--Eric Sanavio, Data Center Director

"Sun gives us high reliability in systems, high availability for our own customers, expert consulting and support, and a completely engineered solution based on strong partnerships with our other vendors. "

--Greg Hearn, Senior Systems Administrator

"We have a remarkable relationship with Sun. The passion of the employees goes far beyond selling equipment. They offer to come in on weekends to help us. The enthusiasm and dedication is something I haven't experienced with any company—ever."

--Dr. David Agus, Director, Spielberg Family Center for Applied Proteomics

"From beginning to end, Sun delivered world-class service and products, and the result is we're able to fulfill our mission to align emerging technologies to meet patron needs."

--Sean Crooks, Technology Integration Specialist

"The Sun high-performance cluster gives us outstanding server price-performance and an excellent ratio of performance to power consumed—and all in a ready-to-deploy solution that we had up and running within two days of delivery."

--Dr. Dewitt Latimer, Deputy Chief Information Officer, Chief Technology Officer and Center for Research Computing Interim Director

"Oxford's relationship with Sun goes beyond technology. Sun has the support and experience that we need for our digital library projects. Sun is committed to open source, giving us flexibility to grow and adapt. Many other vendors will go for the quick fix; Sun understands our long-term objectives and helps us achieve them."

--David Price, Head of Systems and e-Research

"Our microprocessor fab runs round-the-clock, so our data centers must be available 24x7. That's why we selected Sun Services in this case to help us keep our facility online. "

--BSteffen Opitz, European manager of purchasing

"Sun Professional Services has played a critical part in the successful launch of our new Web site. They have served as a trusted partner through all phases of the project. "

--Bob Rapp, Vice President and Chief Information Officer

"The Sun Ready Availability Assessment gave us quantifiable and repeatable metrics for measuring operational performance. We can build on this set of metrics and reach higher goals of operational efficiency and process maturation"

--Karen Morris, Operations Manager

"Sun's unique offering in the area of enterprise consolidation has dramatically reduced the financial headache of supporting disconnected and distributed systems while affording us the time to deliver more services to the people and businesses of Michigan"

--Jim Hogan, Information Officer

"Sun StorageTek did a tremendous job of diagnosing our needs and helping us size the new system correctly—both for our current and our future needs.I feel very comfortable with our decision to work with Sun and look forward to a continued relationship"

--Bob Massengill, Manager of Technical Services

"Sun StorageTek created a tailored information lifecycle management solution to meet our regulatory, business and budgetary objectives. Our PACS application performs better and is a key element to delivering better patient care and enhanced practitioner productivity."

--Chris Petillo, Director of PACS

" Sun provides not only the identity management products that can meet our requirements, but also the vendor support and services to see a complicated project through from start to finish. We can rely on Sun to be there for us through all project phases."

--Don Beaudoin, Information Services Project Manager

"There's no doubt that when you buy something from Sun, it does exactly what Sun says it will do. I can't imagine trying to run an IT environment without relying on Sun's Enterprise Consolidation program."

--David Hamilton, Chief Information Officer

"The ongoing commitment of our Sun team as well as their in-depth understanding of E.ON UK people and processes has been instrumental in identifying and supporting improvement."

--Carl Langton, Services and Architecture Manager

"IT service management and operational efficiency is obviously part of Sun's core competence. We benefited greatly from the presence of the Sun Proactive Technical Analyst, who provided significant support in helping us to drive our operational and process improvement."

--Karen Morris, Operations Manager

"...the level of support we have received has increased over time. We have experienced the power of a Sun partnership and it has made all the difference to our success."

--Aaron Parry, Executive Producer, Barnyard

" Sun provided us with not only superior technology, but also a safety net. The Sun team helped us develop our tools and make the whole pipeline work....there is not another vendor that we can turn to and get this kind of support."

--David Krause, Manager of Technology, Barnyard

"Sun's expertise in implementing the basic SAP solution and in training our staff to independently manage the system enabled us to surpass our defined objectives. Through Sun's solutions, we achieved complete success in this project."

--Christoph Steffens, IT Executive Director

"Through compelling video, up-to-the-minute searchable schedules and listings, live results, blogs, athlete profiles, games and much more, we've taken fans closer to the athletes and games than ever before. We are thrilled to have the technology products, support and services from Sun Microsystems to help make this all possible."

--Gary Zenkel, President, NBC Olympics

"Digital media management of this scale has until recently been prohibitively expensive. Additionally, the complexity of the enabling software and infrastructure has acted as a barrier to the successful commercial implementation of our vision — until now. With the help of Sun Microsystems and their comprehensive platform components, including servers, storage, software, and professional services, we've been able to focus our development efforts into realizing the Digital Media Environment (DME)."

--Chip Aycock, COO

"Sun is able to manage complex projects completely, like the one implemented by Hera. Sun managed the technologies from various vendors and provided guaranteed efficiency in achieving stated objectives. The critical items associated with the solution were addressed correctly, thanks to the experience and skill of Sun and Oracle personnel with Oracle Real Application Clusters for SAP environment."

--Fabrizio Grisoni, Systems and Architectures Manager

"I think the overall benefit of the Sun solution is that it helps us stay on the cutting edge. We cannot produce the best research without its capabilities. And without excellent research, we will not be awarded new research grants. So, Sun's technology and service is essential to meeting our goals."

--Dr. Lydia Heck, Senior Computer Manager

"Sun Managed Services not only provide us with high quality service, but they have also enabled us to optimize system performance and increase the return on our investment in technology."

"Sun's ITIL methodology guarantees us global and remote management of our technology infrastructure. It also helps us optimize and align our resources and extend our existing management processes without losing the value of work we have already done."

"Sun Managed Services not only provide us with high quality service, but they have also enabled us to optimize system performance and increase the return on our investment in technology."

--Miguel Angel Vazquez, Director of Systems Management and Implementation

"Sun technology and services have helped us speed the research process, and that benefits the scientific community and, ultimately, the world."

--Vadim Sapiro, Director of IT

"We had a number of high-visibility, high-traffic sporting events (including the British Open) approaching within months of signing the contract to have the Sun Managed Operations team manage our web site infrastructure. The team reached full deployment and operational integration within 60 days and assured operational integrity for each and everyone of our high profile events."

--John Watson, VP of Business

"While the cost savings we achieved through our outsourcing relationship with Sun are important, it's not the key reason we chose them. We were looking for a true IT partner—a company whose skills, values and culture would resonate with ours. That's why I am confident that Sun will run our IT operations efficiently. We anticipate the development of a Sun knowledge base that, within a year, will significantly reduce the number of calls our development staff currently receives and resolves. This will allow them more time to focus on their primary job of revenue-generating application development."

"The Sun Managed Operations Services team's expertise in managing heterogeneous IT infrastructures was a key factor in our selection process. We signed this managed services agreement to increase our service levels, create a flexible operating environment to support our internal growth and achieve short- and long-term cost savings. The availability of tuning experts continuously examining our database for improvements, along with security experts monitoring our network, are features that we could not have supported within our current budget."

--Bill Kirkland, President

"Sun doesn't get caught up in finger-pointing, they just fix whatever is broken, or find the right vendor who can. They keep the infrastructure running smoothly so we can be thinking about the next big thing."

--Heather Peck, Infrastructure Manager

"This [Sun Managed Operations Services] partnership will allow us to focus on growing our business and maximizing our customer service while Sun handles our day-to-day IT operations."

--Bill Kirkland, President

"Sun Managed Operations Services provides us with the round-the-clock alerts and technical support expertise we need to put our members first and deliver exceptional service. The out-of-hours patching service provided by Sun Managed Operations saves us 100 staff hours per year."

--Karen Humphrey, Technical Support Team Lead

"Sun is flexible, willing to accommodate our unique needs and situation. That's why we stick with Sun Managed Services"

--Simon Home, UNIX and Networks Manager

"I run a small team with limited experience of UNIX operations. Now, with Sun Managed Operations, our whole team knows what to do, and we're finding that problems are getting fixed much more quickly. Both the university management and my staff are very pleased with the way the Sun servers are looked after."

--Hilary Sherlock, Operations, Facilities and Contracts Manager

"Forbes.com has intense backup requirements, both regulatory and real time, so we were very confident that we would get the solution we desired. We've already tripled in size since outsourcing data backup and restore, and the solution has scaled with us. Sun StorageTek has served us incredibly well and has scaled with our business. I am overwhelmingly satisfied with the way Sun StorageTek supports us."

--Mike Smith, General Manager of Operations

"Sun has partnered with us to understand our processes, analyze our needs, make suggestions, work out the details and then provide excellent service that helps make us successful."

--Ted Culotta, Director of Hosting Operations

"It's been an excellent project. Sun and its Partners invested time and expertise, talking to our young people to find out their needs––and then delivering the ideal solution."

--Stuart Rogers, Director of Business Improvement

"Sun is a partnership that makes sense for us ... from storage to Java to services, Sun has helped our business stay focused and stand out."

--Keith Fisher, CEO

"The combination of Sun technology and Sun Managed Services has been invaluable. The Sun technology is a very solid base for our business, and the services team has worked as a fully invested partner since the beginning, helping us launch in five months and responding quickly as we innovate and grow."

--Jeff Saling, Vice President of Callidus OnDemand

"We have been using another IT vendor's product. However, we never experienced such an excellent proactive service as we did from Sun. Sun's SPS service explicitly decreased hardware failure by applying highly advanced technical methods."

--Cheol Hee Lee, Senior Manager, System Support Department of the Information Technology Center

"Sun provides a superior class of service that is measured by response time, repair expertise, proactive failure prevention and dedication to cooperate with multiple vendors in situations requiring in-depth diagnosis to determine problem ownership."

--Mark Leonard, Manager, Storage Operations and Recovery

"AMD has been very pleased with the support that we've received on our Storage Tek equipment. These systems have proven to be very reliable over the years. We look forward to continuing this strong relationship with SUN in the future."

--Dan Kellogg, Sr. Mgr. Computing Operations

"With Sun at our side, we know that our growth path will benefit from Sun's innovation and commitment to service."

--Ron Bonig, Executive Director of Technology Operations

"Something that stands out about Sun is that they care about our infrastructure, and care about keeping us up and running. That's something you can't undercut on price"

--Jason Williams, Chief Operating Office and Chief Technology Officer

"Sun has been a wonderful partner. It is critical that we not be down, and anytime that we have needed support, the Sun support people have been fantastic to work with"

--Linda Allbee, Operations Director

"The quality of Sun technology and local support allows us to sleep well at night"

--Anthony Carvalloza, Lead Systems Analyst

"My IT staff members are experts in their field. So, when they call vendors for technical support, it's critical, and not something on which we can wait a day. We wanted a vendor that we could rely on for expert OS support. That's why we went with Sun."

--Debra Domeyer, CTO

"The Sun Java Enterprise System components are so well integrated that they gave us a simple and reliable software infrastructure system to support all our CES applications, and with Sun Services, we know we can call somebody to get immediate help if anything goes wrong."

--Bret Jones, Director of Technology Engineering

"A Wintel platform was never an option for our Vista e-learning applications. The Sun equipment has been a great foundation. It's been ultra-stable and reliable. Issues with Sun are always solved long before they reach my desk, and that makes me happy."

--George Claffey, CIO

"The Sun platform has been a stable, consistent and reliable platform for us, with good performance and scalability. We are always responding to new requirements as we continue to push the envelope on the Internet. Sun's support has been very valuable in helping us meet day-to-day requirements, as well as new and unique ones."

--Bryan Allen, Executive Director of Enterprise IT Operations