Services Customer Quotes

"While using the 6130 system, our administrators were able to see the advantages of professional support. They showed us how use the system efficiently and optimize it for our environment."

-- Olaf Brehmer, Head of System Administration, myToys.de

"With Sun, we have a trusted partner that can evaluate our architecture and make changes to improve performance and service-level agreements. It's really about collaborating and overlaying Sun's expertise in server and storage platforms over what we want to achieve."

-- Barry Caswell, Director of IT Operations and Security, Vancouver Organizing Committee for the 2010 Olympic and Paralympic Winter Games

"We took into consideration local service and consultancy support as well as hardware flexibility, and we decided that the best solution was to transfer everything to Sun," said Raskin. "In the 18 months the company and Sun have worked together on this project, a climate of trust has been established, and we feel this is a real partnership."

--Jean-Luc Raskin, Head of IT Infrastructure Unit, LBBW Luxemburg

"Sun delivered an integrated identity management platform, plus the expertise to successfully complete a relatively complex implementation," said Ackermann Pfluger. "The support from Sun Professional Services was excellent during the whole project."

--Ghislaine Ackermann Pfluger, Team Lead of User Management Team, Bâloise Insurance

"Sun Professional Services is able to bring the right experts to the table, analyze our needs, and spec out a scalable, high performance solution. Plus, Sun can install and support the entire solution, throughout its lifecycle."

--Christopher J. Uriarte, Chief Technology Officer, Retail Decisions Merchant Services Division
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"With their day-to-day presence, Sun Professional Services has great knowledge of our technical environment that is quite complex."

--Eric Sanavio, Data Center Director

"Sun gives us high reliability in systems, high availability for our own customers, expert consulting and support, and a completely engineered solution based on strong partnerships with our other vendors. "

--Greg Hearn, Senior Systems Administrator

"We have a remarkable relationship with Sun. The passion of the employees goes far beyond selling equipment. They offer to come in on weekends to help us. The enthusiasm and dedication is something I haven't experienced with any company—ever."

--Dr. David Agus, Director, Spielberg Family Center for Applied Proteomics

"From beginning to end, Sun delivered world-class service and products, and the result is we're able to fulfill our mission to align emerging technologies to meet patron needs."

--Sean Crooks, Technology Integration Specialist

"The Sun high-performance cluster gives us outstanding server price-performance and an excellent ratio of performance to power consumed—and all in a ready-to-deploy solution that we had up and running within two days of delivery."

--Dr. Dewitt Latimer, Deputy Chief Information Officer, Chief Technology Officer and Center for Research Computing Interim Director

"Oxford's relationship with Sun goes beyond technology. Sun has the support and experience that we need for our digital library projects. Sun is committed to open source, giving us flexibility to grow and adapt. Many other vendors will go for the quick fix; Sun understands our long-term objectives and helps us achieve them."

--David Price, Head of Systems and e-Research

"Our microprocessor fab runs round-the-clock, so our data centers must be available 24x7. That's why we selected Sun Services in this case to help us keep our facility online. "

--BSteffen Opitz, European manager of purchasing

"Sun Professional Services has played a critical part in the successful launch of our new Web site. They have served as a trusted partner through all phases of the project. "

--Bob Rapp, Vice President and Chief Information Officer

"The Sun Ready Availability Assessment gave us quantifiable and repeatable metrics for measuring operational performance. We can build on this set of metrics and reach higher goals of operational efficiency and process maturation"

--Karen Morris, Operations Manager

"Sun's unique offering in the area of enterprise consolidation has dramatically reduced the financial headache of supporting disconnected and distributed systems while affording us the time to deliver more services to the people and businesses of Michigan"

--Jim Hogan, Information Officer

"Sun StorageTek did a tremendous job of diagnosing our needs and helping us size the new system correctly—both for our current and our future needs.I feel very comfortable with our decision to work with Sun and look forward to a continued relationship"

--Bob Massengill, Manager of Technical Services

" Sun provides not only the identity management products that can meet our requirements, but also the vendor support and services to see a complicated project through from start to finish. We can rely on Sun to be there for us through all project phases."

--Don Beaudoin, Information Services Project Manager

"There's no doubt that when you buy something from Sun, it does exactly what Sun says it will do. I can't imagine trying to run an IT environment without relying on Sun's Enterprise Consolidation program."

--David Hamilton, Chief Information Officer

"The ongoing commitment of our Sun team as well as their in-depth understanding of E.ON UK people and processes has been instrumental in identifying and supporting improvement."

--Carl Langton, Services and Architecture Manager

"IT service management and operational efficiency is obviously part of Sun's core competence. We benefited greatly from the presence of the Sun Proactive Technical Analyst, who provided significant support in helping us to drive our operational and process improvement."

--Karen Morris, Operations Manager

"...the level of support we have received has increased over time. We have experienced the power of a Sun partnership and it has made all the difference to our success."

--Aaron Parry, Executive Producer, Barnyard

" Sun provided us with not only superior technology, but also a safety net. The Sun team helped us develop our tools and make the whole pipeline work....there is not another vendor that we can turn to and get this kind of support."

--David Krause, Manager of Technology, Barnyard

"Sun's expertise in implementing the basic SAP solution and in training our staff to independently manage the system enabled us to surpass our defined objectives. Through Sun's solutions, we achieved complete success in this project."

--Christoph Steffens, IT Executive Director

"Through compelling video, up-to-the-minute searchable schedules and listings, live results, blogs, athlete profiles, games and much more, we've taken fans closer to the athletes and games than ever before. We are thrilled to have the technology products, support and services from Sun Microsystems to help make this all possible."

--Gary Zenkel, President, NBC Olympics

"Sun really exceeded our expectations in implementation and support. The deployment went according to plan, everything was completed on time, and Sun's ongoing support has been above and beyond what we hoped for. It couldn't have been better, from our point of view."

--Simon Lande, CEO and Founder, Magus

"The return on investment by using Sun services isn't just monetary. It's confidence level. It's ensuring that we can provide a service that our customers need. We have made a big turnaround here at the state in regards to enterprise backup and recovery, and Sun services has really helped us in that turnaround."

--John Kozitzki, Enterprise Backup and Recovery Manager, Technical Services, State of Michigan Department of IT

"We have used Sun Professional Services a lot over the years to help with our electronic medical record and Web services."

--Duane Koble, Systems Integration and Support Team Lead, Geisinger Health System

"Everything we have hoped for in a relationship with a managed services provider has come to fruition," said Neeb. "Last year was our best year for service levels. We hit 99.9%. Sun Managed Services exceeded our expectations. They are always two steps ahead of us. There have been many times where Sun personnel found a problem before it affected the end user's experience. Sun then resolved it and let us know what happened. That's my dream world right there. That's what I was looking for."

--Craig Neeb, Chief Information Officer, International Speedway Corporation

"Sun's support and services have given comfort by reducing risk through their best practices and proven methodologies. Their cost-effective methods have added value and they meet customer expectations by taking total ownership."

--Anantha Padmanabha B, Asst. General Manager, Karnataka Bank Ltd.

"We have maintained almost 100 percent uptime in the five years since Sun came on board. Round-the-clock management ensures that problems are resolved quickly, and that our students and staff have continuous access to the tools and resources they need."

--Richard Burnson, WAN Manager

"Sun Managed Services have transformed our network infrastructure, and we saved nearly $1 million dollars annually as a result. Sun continues to help us evolve with new projects such as VPN access and wireless connectivity."

"The Sun Managed Services solution not only helps us manage our network, it helps us improve it. With Sun's guidance, we run our network more efficiently and more cost-effectively."

"We are confident that our students and mission-critical systems are well-protected, thanks to Sun's management of our firewall environment and implementation of one of the world's largest Web-content filtering solutions."

--Arshele Stevens, Director of Infrastructure

"Sun Managed Services not only provide us with high quality service, but they have also enabled us to optimize system performance and increase the return on our investment in technology."

"Sun's ITIL methodology guarantees us global and remote management of our technology infrastructure. It also helps us optimize and align our resources and extend our existing management processes without losing the value of work we have already done."

"Sun Managed Services not only provide us with high quality service, but they have also enabled us to optimize system performance and increase the return on our investment in technology."

--Miguel Angel Vazquez, Director of Systems Management and Implementation

"Sun doesn't get caught up in finger-pointing, they just fix whatever is broken, or find the right vendor who can. They keep the infrastructure running smoothly so we can be thinking about the next big thing."

--Heather Peck, Infrastructure Manager

"This [Sun Managed Operations Services] partnership will allow us to focus on growing our business and maximizing our customer service while Sun handles our day-to-day IT operations."

--Bill Kirkland, President

"Sun is flexible, willing to accommodate our unique needs and situation. That's why we stick with Sun Managed Services"

--Simon Home, UNIX and Networks Manager

"I run a small team with limited experience of UNIX operations. Now, with Sun Managed Operations, our whole team knows what to do, and we're finding that problems are getting fixed much more quickly. Both the university management and my staff are very pleased with the way the Sun servers are looked after."

--Hilary Sherlock, Operations, Facilities and Contracts Manager

"It's been an excellent project. Sun and its Partners invested time and expertise, talking to our young people to find out their needs––and then delivering the ideal solution."

--Stuart Rogers, Director of Business Improvement

"Sun is a partnership that makes sense for us ... from storage to Java to services, Sun has helped our business stay focused and stand out."

--Keith Fisher, CEO

"The combination of Sun technology and Sun Managed Services has been invaluable. The Sun technology is a very solid base for our business, and the services team has worked as a fully invested partner since the beginning, helping us launch in five months and responding quickly as we innovate and grow."

--Jeff Saling, Vice President of Callidus OnDemand

"We have made use of this support several times and have been very satisfied with the results."

-- William Stein, Associate Professor of Mathematics, University of Washington

"Sun offered a great combination of hardware and infrastructure support."

-- Luc Suryo, Chief of Network and System Operations, Outspark

"Our demands for performance, redundancy, and minimal downtime have grown along with our increased business. When problems occur, the response time from Sun is fast, the contacts are good, and if we need additional hardware on an ad hoc basis, there aren't any problems. The collaboration with Sun is extremely professional. It really couldn't get any better."

-- Olaf Brehmer, Head of System Administration, myToys.de

"Sun Preventive Services has allowed us to manage our data centers proactively and predicatively. We've benefited from the monthly report which highlight our data center's risk index and the walk-through of our data centers, which resulted in increased uptime of our systems. We also take advantage of the training available through this service to enhance the skill levels of our technical staff. This service is a great model for how a service provider and a customer can truly collaborate to achieve positive results and prevent problems before they occur."

--Wayne Schofield Jr., IT Technical Manager, Alcatel-Lucent

"With Sun, I know I can count on great support. On a recent support call I was put through to the engineer right away, and he solved my problem very quickly. He also gave me his direct line to call if I had any additional questions. That is 5-star service in anyone's book."

--Christa Williams, Network Administrator, Ivan Smith Furniture

"We knew that Sun had the expertise to manage this equipment, which is almost as important as the equipment itself," Hogan says. "We also knew we could rely on Sun's suport teams to help us handle the stability and management of a site of this magnitude. What we get from Sun in terms of support is something I've never seen from another vendor."

--Dan Hogan, Vice President of Technology, NBC Sports and Olympics

"Sun offered us the responsiveness and flexibility to customize a solution to meet our needs. Pricing was important too, and the total cost of ownership will be very affordable, but Sun's expertise and quality of the service really made the difference."

--Joost Rommelaere, Chief Information Officer, Tessenderlo Group

"We have been using another IT vendor's product. However, we never experienced such an excellent proactive service as we did from Sun. Sun's SPS service explicitly decreased hardware failure by applying highly advanced technical methods."

--Cheol Hee Lee, Senior Manager, System Support Department of the Information Technology Center

"AMD has been very pleased with the support that we've received on our Storage Tek equipment. These systems have proven to be very reliable over the years. We look forward to continuing this strong relationship with SUN in the future."

--Dan Kellogg, Sr. Mgr. Computing Operations

"With Sun at our side, we know that our growth path will benefit from Sun's innovation and commitment to service."

--Ron Bonig, Executive Director of Technology Operations

"Something that stands out about Sun is that they care about our infrastructure, and care about keeping us up and running. That's something you can't undercut on price"

--Jason Williams, Chief Operating Office and Chief Technology Officer

"Sun has been a wonderful partner. It is critical that we not be down, and anytime that we have needed support, the Sun support people have been fantastic to work with"

--Linda Allbee, Operations Director

"My IT staff members are experts in their field. So, when they call vendors for technical support, it's critical, and not something on which we can wait a day. We wanted a vendor that we could rely on for expert OS support. That's why we went with Sun."

--Debra Domeyer, CTO

"The Sun Java Enterprise System components are so well integrated that they gave us a simple and reliable software infrastructure system to support all our CES applications, and with Sun Services, we know we can call somebody to get immediate help if anything goes wrong."

--Bret Jones, Director of Technology Engineering

"A Wintel platform was never an option for our Vista e-learning applications. The Sun equipment has been a great foundation. It's been ultra-stable and reliable. Issues with Sun are always solved long before they reach my desk, and that makes me happy."

--George Claffey, CIO

"The Sun platform has been a stable, consistent and reliable platform for us, with good performance and scalability. We are always responding to new requirements as we continue to push the envelope on the Internet. Sun's support has been very valuable in helping us meet day-to-day requirements, as well as new and unique ones."

--Bryan Allen, Executive Director of Enterprise IT Operations

"After evaluating the infrastructure options available, we realized Sun could deliver much more. As a result, the solution we implemented to support our business will allow us to ultimately reduce our server and storage costs over time."

--Marcus Darbyshire, CIO, South East Water

"When we start a project, we can always turn to Sun for guidance. We don't get a sales pitch on replacing equipment but rather advice on how to make the most of the Sun technology we have. They're great partners for long-term IT planning."

--Dave Wilson, Chief Technology Officer, Western Governors University

"The Sun consultants were exactly what we needed - experienced professionals who came in and evaluated what we were trying to accomplish," Flick. "They used their Java technology expertise and leadership to design a robust, scalable, and secure architecture that fits our unique needs."

--Peg Flick, Chief Information Officer, National Center for Missing & Exploited Children

"We are very pleased with the results and the extremely high level of support and technical assistance made available to us. Sun acted immediately to resolve even the smallest problem, demonstrating a level of commitment that in many cases has exceeded contractual obligations."

--Luciano Caroti, ICT Manager, Publiacqua S.p.A.

"We had a fixed amount of square footage, yet we wanted a significant increase in compute power," says Leylek. "Over the years with Sun, we saw reliable products and incredibly good service and support."

--Dr. James Leylek, Executive Director, Computational Center for Mobility Systems, Clemson University

"We were looking for a long-term partnership with a vendor that was willing to listen to us and be willing to hear the good, the bad, and the ugly when it came to ongoing deployments, maintenance, and support."

--Lynda Fleury, Chief Information Security Officer, Unum

"We leverage Sun's experience and new technologies to gain insight into how we manage our facilities and how we plan for growth," noted Tschudy. "They understand what our requirements are Ñ everything from our I/O demands to just general knowledge about how data is handled as it comes in the door."

--Doug Tschudy, Vice President Information Technology Operations, Abacus

"We've actually cut our datacenter in half over the last six months," noted Ground. "Sun hardware is quite reliable and is competitively priced. Sun support is also very good. Although we've continued to expand our application footprint, our costs are continually coming down. We attribute part of our cost savings to Sun hardware and maintenance. "

--Wayne Ground, Chief Information Officer, Sony Canada

"Sun delivers not only hardware but support and services to implement the MCI and K-Portal projects, which is crucial to our organization."

--Mr. Park, TaeHoon, Team Head, IT Planning Department, Kookmin Bank

"The Sun Learning Connection gives EDS great flexibility and tremendous costs savings over instructor-led training"

--Laura Ellison, Marketing Program Coordinator