Extension Process

End Users must return trade-in equipment to Sun within 90-days of Sun's ship date. Periodically, extraordinary circumstances hinder an end user from meeting the 90-day return deadline. The Area Business Manager or Area Controller will grant Extensions on a case by case basis after considering length of time requested and the reasons for the request. The End User/Reseller must request the Extension prior to the end of the original 90-day return window in order to be considered.

Procedure for Obtaining an Extension

1. End User contacts his/her Sun Sales Representative to request an extension.


2. The Sun Sales Representative completes the "Upgrade Returns Extension Request" form and sends it for approval.


3. If the extension is approved, a confirmation email will be sent to the Sun Sales Representative for customer notification.

1. End User/Reseller contacts their Sun Sales Representative to request an extension. (End Users may need to contact their reseller to determine the Sun Sales Representative.)


2. See steps two (2) through three (3) for purchasing directly from Sun.