How do I return my trade-in equipment?
If you are a Direct customer or an Access or MOCA Reseller/End User you can
utilize SunReturns at www.sun.com/ibb/sunreturns/ to process your returns on
line. If you need assistance, please contact us at 1-800-669-4373 or via email.
What do I need to return for my RMA#?
It's the older equipment you are replacing. For example, if you upgraded your server, you would return the old server. Use SunReturns to display the selection list of eligible trade-in equipment in step 2 of the returns process by clicking on the header "Product (Model) Name". If you need additional assistance determining what should be returned, please contact us at 1-800-669-4373 or via email.
What do I do if I do not have a box for the trade-in equipment being returned?
You may place trade-in equipment in the boxes your new Sun equipment came in. If you do not have the new Sun equipment boxes or are unable to use them, please contact UPS at 800-862-3314 or via email.
Where do I find my RMA number?
RMA numbers can be found on any of the following Sun documents:
Invoice
Packing list accompanying the new equipment shipment
RMA kits shipped with your order
One RMA kit (a purple and gold box 13"L x 9 ½" W x 1"H) is shipped
for each new Sun product purchased under the Upgrade Allowance
Program. Each kit contains one RMA number on the white label on the
upper right hand corner of the box on the second line above the bar
code.
How do I determine my RMA number(s) if I've lost the RMA kit(s) and I purchased my equipment through a reseller?
Contact the reseller from whom you purchased the equipment.
What condition does the trade-in equipment need to be in?
The equipment must be assembled, bootable (if applicable) and contain all of its parts unless special arrangements were made with your Sun Sales Representative.
If I do not return my trade-in equipment or if I do not return it within the 90 day return period, will I be invoiced?
Trade-in equipment must be returned within 90 days of Sun's ship date to avoid additional billing.
Can trade-ins be included in another system?
In an effort to help your customers we would like to clarify the trade-in process for separate
components in order for your customer to receive proper & timely credits on their Upgrade Returns.
Rules:
Anything inside a trade-in is considered a return for the mother system only.
Any additional components returned within the mother system, will not be credited separately.
Customer must return all components due for credit individually e.g. memory, cpu's etc., should
be sent separately for proper credit.
Each UG-RMA will have 1 or more returns associated with it.
Examples:
Upgrade order has memory and CPU due. Customer must return a complete bootable system
& memory. The memory inside of the CPU does not count as the additional memory.
