Step-by-Step Returns Guide

Thank you for purchasing your new Sun products through the Upgrade Advantage Program. Please follow the instructions below so your company retains its product discount by returning eligible trade-in equipment on time.

Go to the SunReturns website and it will guide you through 5 simple steps:

Step 1 - Enter RMA Numbers.
Enter an RMA number to begin the returns process.

Step 2 - Identify the eligible trade in equipment for your return(s).
Select "Product Model Names" of the new equipment you purchased to view a list of eligible trade in equipment.

Step 3 - Enter contact, shipment and packaging information.

Step 4 - Verify all the information you have entered.

Step 5 - Select 'Finish' to complete your transaction.
SunReturns will send an e-mail to Sun's Freight Vendor and to the primary contact.

If your RMA number does not appear in SunReturns OR if you do not have Internet access, Customer Service will be able to arrange a manual pick up. As always, our team is standing by, so if you encounter any problems or have questions, please feel free to call or e-mail: 1-800-669-4373 or sunreturns@sun.com.

Failure to return eligible trade-in equipment on time will result in additional invoicing for the non-returned upgrade allowance amount shown on the invoice. If you require assistance in complying with the 90 day time frame, please contact your Sun Sales Representative.

Sun Microsystems appreciates your business. Your feedback and comments are welcome.

Sincerely,
IBB Upgrade Returns Team, U.S.