Sun Message ID: SUN4-8000-ER

SUN4-8000-ER

PCI/PCI-Express subsytem problem

Type

Fault

Severity

Critical

Description

A problem has been detected in the PCI/PCI-Express subsystem.

Automated Response

This fault does not have an automated response agent and thus requires interaction from the user and/or Sun Services.

Impact

Loss of services provided by the device instances associated with this fault

Suggested Action for System Administrator

Schedule a repair procedure to replace the affected device. Use fmdump -v -u EVENT_ID to identify the device or contact Sun for support.

If this message occurs on a Sun Fire T2000 also refer to the NOTE at the end of the Details section below.

Details

The Message ID: SUN4-8000-ER indicates a buffer overflow has occurred between components in the PCI-Express subsystem. If that device is contained with the Motherboard then the Motherboard will be indicted. If the device is in a slot then the slot will be called out.

Use the fmdump -v -u EVENT_ID command to determine the faulty components as shown in the example below (rsrc is split into multiple lines for formatting reasons).

# fmdump -v
TIME                 UUID                                 SUNW-MSG-ID
Oct 18 12:05:57.3084 02ab67d0-5e03-e949-b15b-c653bbce1573 SUN4-8000-D4
   20%  fault.io.fire.asic
         FRU: hc://product-id=SUNW,Sun-Fire-T200/component=IOBD
        rsrc: hc:///ioboard=0/hostbridge=0/pciexrc=1

   20%  fault.io.fire.pci.device
         FRU: hc://product-id=SUNW,Sun-Fire-T200/component=PCIX1
        rsrc: hc:///ioboard=0/hostbridge=0/pciexrc=1/pciexbus=2/pciexdev=0/
                    pciexfn=0/pciexbus=3/pciexdev=1/pciexfn=0/pciexbus=4/
                    pciexdev=0/pciexfn=2/pcibus=6/pcidev=1/pcifn=0

   20%  fault.io.fire.pci.device
         FRU: hc://product-id=SUNW,Sun-Fire-T200/component=PCIX0
        rsrc: hc:///ioboard=0/hostbridge=0/pciexrc=1/pciexbus=2/pciexdev=0/
                    pciexfn=0/pciexbus=3/pciexdev=1/pciexfn=0/pciexbus=4/
                    pciexdev=0/pciexfn=2/pcibus=6/pcidev=2/pcifn=0

   20%  fault.io.fire.pciex.device
         FRU: hc://product-id=SUNW,Sun-Fire-T200/component=PCIE1
        rsrc: hc:///ioboard=0/hostbridge=0/pciexrc=1/pciexbus=2/pciexdev=0/
                    pciexfn=0/pciexbus=3/pciexdev=8/pciexfn=0/pciexbus=8/
                    pciexdev=0/pciexfn=0

   20%  fault.io.fire.pciex.device
         FRU: hc://product-id=SUNW,Sun-Fire-T200/component=PCIE2
        rsrc: hc:///ioboard=0/hostbridge=0/pciexrc=1/pciexbus=2/pciexdev=0/
                    pciexfn=0/pciexbus=3/pciexdev=9/pciexfn=0/pciexbus=9/
                    pciexdev=0/pciexfn=0

Have this information available when contacting Sun Services for a repair.

NOTE - If this message occurs on a Sun Fire T2000, it may be because a required parameter has not been set in the /etc/system file. See the Sun Fire T2000 Server Product Notes available at the Sun Documentation Center for details (enter "Sun Fire T2000 Server Product Notes" in the Search Documentation box).

For more information, contact Sun Support.