|
Eft cannot perform diagnosis
Type
- Defect
Severity
- Major
Description
- The diagnosis engine encountered telemetry for which it was unable to perform a diagnosis.
Automated Response
- Error reports have been logged for examination by Sun.
Impact
- Automated diagnosis and response for these events will not occur.
Suggested Action for System Administrator
- Ensure that the latest Solaris Kernel and Predictive Self-Healing (PSH) patches are installed.
Details
-
The Message ID: SUNOS-8000-FU
indicates that errors were detected, but the module responsible for
diagnosing those errors was unable to perform a diagnosis.
This is typically due to problems in the topology, error telemetry, and/or
diagnosis rules. This may be caused more commonly by downrev or incompatible
revisions of software and/or firmware, or less frequently by bugs in the
diagnosis module or subsystem.
The Solaris Kernel and Predictive Self-Healing (PSH) patches are particularly
critical, and should be examined. Ensure that the latest patches are
installed, and that any dependencies documented in the patch README files
are noted and addressed.
Check 'SunSolve'
patch finder for patches with 'fma' and/or 'eft.so' keywords.
Also, please make sure that the firmware patch levels are up to date for the
following systems.
- T5120 and T5220: firmware patch 127580-05 or higher
- T2000: firmware patch 136927-01 or higher
- Netra T2000: firmware patch 136929-01 or higher
- T1000: firmware patch 127577-03 or higher
Please Note - On some systems there could be additional
information that may indicate a hardware fault. If this is the
case then it is possible that this defect is a result of the
service processor diagnosing a fault and deconfiguring a device.
- On Sun SPARC Enterprise Mx000 systems, please check the
output of 'showstatus' and 'fmdump' from the XSCFU for
information about possible hardware faults.
- On Sun Fire 12K, 15K, 20K and E25K systems, please check
the output of 'showlogs -E -p e list 3' from the main system
controller for information about possible hardware faults.
- On Sun Fire 3800, 48x0, 6800, v1280, E2900, E4900, E6900,
and Netra 1280/1290 systems, please check the output of
'showlogs -v' from the main system controller for information
about possible hardware faults.
If there is no indication of the service processor having diagnosed a fault
and having deconfigured a device, and all patches appear to be current and
all dependencies are properly addressed, error telemetry will need to be
examined by Service personnel to make a further determination of the problem.
|
