Original Equipment Manufacturers

OEM Product Support

Designed to meet the specific needs of OEMs competing in a global market, Sun provides a variety of offerings to simplify business processes, strengthen communications, and fulfill unique product and service requirements of our OEM partners.

OEM Product Support Overview
OEM Product Support
OEM Engineering provides the detailed engineering and technical support to ensure our OEM customers succeed in developing their solutions based on technology purchased or licensed from Sun.
Sun's Product Groups build standard, commercially available products. In addition, the OEM Product Support Group provides specific support for two levels of product: those designed for highly regulated markets (Level 1 OEM supported products) and those aimed at more standard, commercial environments (Level 2 OEM supported products).
OEM Partners receive advanced communication of hardware product changes affecting form, fit, and function.
All Sun OEM products are guaranteed for minimum product lifecycles, plus supported by the Extended Availability Program (EAP).
OEM Early Access enables a small number of key OEM partners to influence Sun product development and accelerate their own time to market by receiving access to pre-released product, including prototype units, engineering support, design specifications and other technical documentation, supporting a faster times-to-market.
This program enables OEM partners access to loaner equipment to facilitate their product development activities.
To further serve its OEM Partners, Sun handles lifecycle requests outside its standard commitments with program and process management.
OEM PartnerWeb is a one-stop, online web service providing 7x24 access to aggregated information and tools specific to our OEMs.

Sun OEM partners have access to full range of proven Sun systems. OEM PartnerWeb offers a full, easy-to-follow list of all OEM products, including support level and product change notifications.
Additional OEM Resources
Sun provides OEM Partners an ongoing flow of accurate and timely information about Sun's products and services.
Sun is pleased to be able to offer our OEM partners a variety of ways to purchase our products.