Service-Oriented Architecture (SOA)


Single Customer View

Integrate, aggregate, and leverage customer data to achieve a single customer view for better managing your customer relationships.

At a Glance

Sun's approach to achieving a single customer view with the Sun Java Composite Application Platform Suite (Java CAPS) can help you:

  • Consolidate and integrate multiple data sources to create a single customer experience
  • Enable existing applications to share information and data
  • Provide a single point of entry for online customer self-service

Key Benefits

  • Expand visibility of information across the organization
  • Gain real-time access to information
  • Improve accuracy and quality of data

Why Sun for Single Customer View?

Sun Java Composite Application Platform Suite offers an integrated, comprehensive software suite for enterprise integration and creating single view composite applications in a service-oriented architecture environment.

Read the datasheet
Read the whitepaper
Learn more about Java CAPS

Webinar

From Challenge to Opportunity: Customer Data Integration
Sun experts discuss the challenges of customer data integration in the telecommunications industry and Sun's approach for gaining a single customer view.

What is Single Customer View?

Watch this quick self-running flash presentation to learn more about achieving a single customer view.


Customer Perspectives

Learn how organizations across industries are benefiting from a single "customer" view, whether the customer is a consumer, citizen, patient or even another business.


Listen to David Llamas, Director of Information Technology at Harrods, explain how Java CAPS helped this legendary retailer realize significant business benefits from achieving a single customer view.

Net Talk

Listen to Rob Beauchamp, Sun's Senior Director of Product Management, talk about the challenges, benefits, and Sun's solution for achieving a single customer view with a service-oriented architecture.

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