Support Services
Extended & Upgraded Warranty Coverage
Customers can extend and upgrade their product warranty coverage with our SunSpectrum Support Services. Through these support offerings, Sun delivers proven expertise and consistent responsive quality service to help you achieve high availability within your IT infrastructure. Learn more about how you can extend and upgrade your warranty coverage with SunSpectrum Support Services, or contact your Sun Sales Representative.
SunSpectrum Support
If you opt out of a Sun System Pack, choose Sun Spectrum Support
- a portfolio of Service Plans for systems,
storage,
and software that focuses on delivering proven expertise, and
responsive, consistent service quality, in order to achieve high
availability in your IT infrastructure.
- Pick the Service Plan for your Sun SPARC Enterprise T2000 that
gives you the right level of hardware service coverage and operating system (OS) support.
- For integrated hardware and Solaris OS support, opt for a Sun System
Plan for the Solaris OS
- Auto Service Request (ASR) is a feature of warranty and SunSpectrum support that provides auto-case generation when specific hardware faults occur, enabling faster problem resolution while reducing the number of phone calls needed and overall phone time required.
Solaris 10 Evaluation Service
The Solaris 10 Evaluation Service
will help you understand the benefits of running Solaris 10, explore
upgrade options, and then interactively demonstrate the technical tools for
migrating one application that currently runs on an older version of Solaris.
This offering is a solid first step in making the decision to adopt Solaris 10.
Managed Services
- Sun Managed Operations focuses on the predictive monitoring and
management of applications, infrastructure, networks, storage
and security systems. This predictive management approach provides you
with a structured set of operations management functions that deliver
24x365 maintenance, administration, tuning and optimization.
- The Sun System
Monitoring Package and the Sun Incident Response Package
provides a starting point for strategic IT planning and remote
monitoring of operating systems and Sun hardware that allow you to
align core IT competencies with critical business objectives.
- Interim
Operations Management is a short term (3-12 months) customized
service providing on-site management of your data center's IT
operations.
Installation
Get your Sun Fire Throughput server up and running smoothly with installation services from Sun.
Training
Sharpen your skills with training options directly from the source.
Take advantage of the courses now available to support the Sun CoolThreads servers.
Warranty
Get the details on your warranty for the Sun SPARC Enterprise T2000 Server and all of Sun's products.
Additional Services
Access information on innovative Sun services to help you reduce costs and complexity, maintain competitive advantage, and grow your business.
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Downloads
Download the latest software, firmware, and utilities for your hardware.
Documentation
Get product documentation for the Sun SPARC Enterprise T2000 Server.
Sun Customer Ready Program
Ask how Sun's Customer Ready Program can deliver custom-configured,
racked systems to your data center
Maintenance
Sun Spare Parts
Get the latest top-quality, factory-tested replacement parts for your server.
Tech Tip Videos
Technical Help:
Recommended Parameters for Sun SPARC Enterprise T2000 Server Only
Settings for /etc/system parameters to ensure optimal performance on Sun SPARC Enterprise T2000 Server
Optimized Open Source Applications and Tools
CoolThreads Optimized Open Source Software Stack (Cool Stack) is a collection of the most common Open Source software applications, pre-optimized for UltraSPARC systems, designed to deliver great out of the box performance and reliability.
Cool Tools is a collection of compilers, utilities and applications designed to work together to support the stages of porting, building, tuning, and debugging an application.
Application Tuning Tips
These configuration notes provide additional information about setting up some of the most popular applications that run on the Sun Fire CoolThreads servers.
Resources
Sun System Handbook
The Sun System Handbook gives you the latest support information for Sun's system products, including part numbers and specifications.
Online Support Center
Access self-solve resources, forums, and technical information for Sun Java Workstations and other Sun products using Sun's Online Support Center.
Contact Information
Contact Sun Support and Services for assistance—by telephone or online.
Running Linux
Multiple Linux distributions have been certified to run on the Sun
SPARC Enterprise T1000 and T2000 Servers with CoolThreads technology.
All software support is provided by their respective communities.
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