Overview Benefits Offerings Perspectives Getting Started At a Glance General FAQs Table of Contents General Questions What is the Sun Customer Ready program? What markets and customers are best suited for the Sun Customer Ready program? What hardware products can be integrated in the Sun Customer Ready program? What software is available for integration in the Sun Customer Ready program? Can the Sun Customer Ready program integrate customer-provided software? What service and support options does the Sun Customer Ready program offer? How does a customer engage with the program?     General Questions 1. Q: What is the Sun Customer Ready program? A: The Sun Customer Ready program offers systems integrated by our world-class ISO and TL certified factories. These systems are built to customer specifications, tested and delivered ready to go. Customized, factory-integrated and tested systems Single source for Sun and third party components Acceptance tested and documented before leaving the factory Back to top 2. Q: What markets and customers are best suited for the Sun Customer Ready program? A: Because the Sun Customer Ready program offers flexible customization, it's a good fit in a wide range of market segments and industries, including: Network Equipment Providers OEM manufacturers Service providers and service provider-like companies Enterprise data centers Financial services data centers High Performance Computing Applications System integrators Channel partners Public sector Back to top 3. Q: What hardware products can be integrated in the Sun Customer Ready program? A: Hardware building blocks offered in the Sun Customer Ready program include: All Sun hardware products Complementary third-party hardware Back to top 4. Q: What software is available for integration in the Sun Customer Ready program? A: Software building blocks offered in the Sun Customer Ready program include: All Sun software products, including the Sun Solaris Operating System and other popular operating systems Customer-provided software Complementary third-party Operating Systems and software Back to top 5. Q: Can the Sun Customer Ready program integrate customer-provided software? A: Yes. There are two levels of customer-provided software integration. Sun manufacturing can load the applications and data from a customer's "gold disk" (a disk which contains customer-specific software) onto the new server. The Sun Customer Ready program also provides a service to organize the file structure of the data to a customer's specific requirements, to configure the hardware drivers and controllers, and to set up the software to meet the production setup required by the customer. Back to top 6. Q: What service and support options does the Sun Customer Ready program offer? A: The Sun Customer Ready program offers the following service and support options: Server and Array Start Installation: Because initial integration is handled in the factory, Sun can offer Sun Customer Ready program customers the option of Custom installation services. For rack-mounted server and storage units, these customized installation services are an inexpensive means of deploying Sun Customer Ready program solutions while maintaining Sun expertise on-site to ensure smooth deployments. SunSpectrum Support: Sun Spectrum support from Sun Services provides in-warranty and post-warranty service coverage for Sun hardware, the Solaris Operating System, and bundled and embedded Sun software. Coverage can include technical support and on-site service, software releases, account management services, system monitoring, and expanded online technical resources. Flexible levels of support allow customers to choose a level of assistance that meets their unique requirements. Third-Party Product Support: Unless otherwise stated by Sun, post-sales support, warranty, and other claims for third–party products should be addressed with the original manufacturer. Sun Services can typically offer additional levels of support for integrated solutions, including single–point–of–contact agreements, through Sun Managed Services. Please contact your Sun Sales or Partner Sales representative for more information. Enterprise Installation Services: For Customers looking for support of the installation of their Sun Customer Ready racked system, there is the Enterprise Installation Services for Sun Customer Ready systems. Back to top 7. Q: How does a customer engage with the program? A: You can contact your Sun sales account team for more information, or you can engage with the Sun Customer Ready program through a Sun certified channel partner. Back to top

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