Support Services
Sun Service Plans
If you opt out of a Sun System Pack, choose SunSpectrum Support - a portfolio of Service Plans for systems, storage,
and software that focuses on delivering proven expertise, and
responsive, consistent service quality, in order to achieve high
availability in your IT infrastructure.
- Pick the Service Plan for your Sun Fire V215 server that gives you the right level of hardware service coverage and operating system (OS) support.
- For integrated hardware and Solaris OS support, opt for a Sun System
Plan for the Solaris OS
- For integrated hardware and Windows OS support, opt for a Sun System
Plan for the Windows OS
- For enterprise-class Red Hat and SUSE Linux support, choose a Sun
Software Service Plan for the Linux OS and couple it with a Sun Hardware Service Plan for full coverage.
Installation
Get your Sun Fire V215 server up and running smoothly with installation
services from Sun.
Sun Managed Services
- Sun Managed Operations focuses on the predictive monitoring and
management of applications, infrastructure, networks, storage
and security systems. This predictive management approach provides you
with a structured set of operations management functions that deliver
24x365 maintenance, administration, tuning and optimization.
- The Sun System
Monitoring Package and the Sun Incident Response Package
provides a starting point for strategic IT planning and remote
monitoring of operating systems and Sun hardware that allow you to
align core IT competencies with critical business objectives.
- Interim
Operations Management is a short term (3-12 months) customized
service providing on-site management of your data center's IT
operations.
Warranties
Get the details on your warranty for the Sun Fire server and all of Sun's products.
Additional Services
If you're running your Sun Fire server-based compute grid on Sun's N1 Grid Engine, opt for a Sun Software Service Plan to optimally tune and maintain your grid rack.
Downloads
Download software, BIOS, firmware, utilities, additional drivers, and ISO images of CD-ROMs that ship with your hardware.
Resources
Getting Started
Resources for getting started, preparing, and setting up your new Sun Fire server.
Sun System Handbook
The Sun System Handbook gives you the latest support information for Sun's system products, including part numbers and specifications.
Documentation
Get product documentation for your Sun Fire server in English and other languages.
FAQ
Frequently asked questions on the Sun Fire server.
Online Support Center
Contact Sun Support and Services for assistance--by telephone or online.
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Maintenance
Sun Spare Parts
Get the latest top-quality, factory-tested replacement parts for your Sun Fire server.
System Upgrades
Take advantage of Sun's upgrade and trade-in programs for UltraSPARC-based systems.
Upgrade your UltraSPARC systems.
Solaris OS Support
Identifies hardware and software applications that is compatible with the Solaris Operating System.
Moving to Solaris 10
Solaris 10 Global Migration Program
Migrating to Solaris 10 has never been easier. In conjunction with our global migration services partners, Sun will deliver services you need for a successful migration on time and on budget.
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