Support Services
SunSpectrum Support
A portfolio of Service Plans for systems, storage,
and software that focuses on delivering proven expertise, and
responsive, consistent service quality, in order to achieve high
availability in your IT infrastructure.
Sun Service Plans
- Pick the Service Plan for your Sun Fire X4200 M2 server that gives you the right level of hardware service coverage and operating system (OS) support.
- For integrated hardware and Solaris OS support, opt for a Sun System
Plan for the Solaris OS
- For integrated hardware and Windows OS support, opt for a Sun System
Plan for the Windows OS
- For enterprise-class Red Hat and SUSE Linux support, choose a Sun
Software Service Plan for the Linux OS and couple it with a Sun Hardware Service Plan for full coverage.
Managed Services
- Sun Managed Operations focuses on the predictive monitoring and management of applications, infrastructure, networks, storage and security systems. This predictive management approach provides you with a structured set of operations management functions that deliver 24x365 maintenance, administration, tuning and optimization.
- The Sun System Monitoring Package and the Sun Incident Response Package provides a starting point for strategic IT planning and remote monitoring of operating systems and Sun hardware that allow you to align core IT competencies with critical business objectives.
- Interim Operations Management is a short term (3-12 months) customized service providing on-site management of your data center's IT operations.
Warranties
Get the details on your warranty for the Sun Fire X4200 M2 server and all of Sun's products.
Training
Sharpen your skills with training options directly from the source. Take advatange of the courses now available to support the Sun Fire X4200 M2 server:
Installation
Get your Sun Fire X4200 M2 server up and running smoothly with installation services from Sun.
|
Downloads
Download software, BIOS, firmware, utilities, additional drivers, and ISO images of CD-ROMs that ship with your hardware.
Documentation
Get product documentation for the Sun Fire X4200 M2 server.
Support Videos
Queensland Brain Institute Relies on Sun Fire Servers and Sun Support
See how this customer uses Sun support to keep their hardware and applications up and running so they can focus on critical scientific research.
Resources
Getting Started
The Getting Started Page will walk you through product documentation to set up the system or select one of the following links:
System Management Tools
Learn about how to manage and monitor your Sun x64 system using the Service Processor and other Sun Management tools.
For more information regarding integration into third party System Management tools please visit the System Management ISV Tools page.
FAQ
Frequently asked questions on the Sun Fire X4200 M2 Server
Sun System Handbook
The Sun System Handbook gives you the latest support information for Sun's system products, including part numbers and specifications.
Contact Information
Contact Sun Support and Services for assistance--by telephone or online.
|
