Support Services
Sun System Pack
The Sun Fire E20K is available as a Sun System Pack, which combines the server with the right services as one offering, enabling customers to yield the most value from their IT assets. Sun System Packs offer significant advantages over traditional warranty by delivering higher value services, such as enhanced service coverage, automatic OS updates and training credits, which enable customers to accelerate performance from day one. The predictable, transparent pricing for Sun System Packs is less than purchasing the server and services individually, and offers the value and ease of the server and services at point of sale.
View all products that are available as a Sun System Pack.
SunSpectrum Support
If you opt out of a Sun System Pack at point of sale, choose SunSpectrum Support - a portfolio of Service Plans
for systems, storage, and software that focuses on delivering proven
expertise, and responsive, consistent service quality, in order to
achieve high availability in your IT infrastructure.
- Pick the Service Plan for your Sun Fire E20K Server that
gives you the right level of hardware service coverage and operating system (OS) support.
- For integrated hardware and Solaris OS support, opt for a Sun System
Plan for the Solaris OS
- For integrated hardware and Windows OS support, opt for a Sun System
Plan for the Windows OS
- For enterprise-class Red Hat and SUSE Linux support, choose a Sun
Software Service Plan for the Linux OS and couple it with a Sun Hardware Service Plan for full coverage.
Installation
Get your Sun Fire E20K server up and running smoothly with installation services from Sun.
Sun Managed Services
- Sun Managed Operations focuses on the predictive monitoring and management of applications, infrastructure, networks, storage and security systems. This predictive management approach provides you with a structured set of operations management functions that deliver
24x365 maintenance, administration, tuning and optimization.
- The Sun System Monitoring Package and the Sun Incident Response Package provides a starting point for strategic IT planning and remote monitoring of operating systems and Sun hardware that allow you to align core IT competencies with critical business objectives.
- Interim Operations Management is a short term (3-12 months) customized service providing on-site management of your data center's IT operations.
Training
- SunFire High End Server Administration: ES421
The Sun Fire High-End Server (HES) Administration course provides students with the skill set necessary to identify the features and architecture specifics of the Sun Fire 15K/12K and Sun Fire E25K/E20K servers. These skills include performing configuration and platform administration methodologies supported by Sun on the Sun Fire HES; be familiar with and use troubleshooting tools and techniques available within the Solaris Operating System (Solaris OS) relevant to the Sun Fire high-end servers.
- Solaris 10 OS Training and Certification
These training and certification programs will arm system and network administrators, and Solaris OS developers with leading-edge skill sets and worldwide recognized credentials to meet immediate business challenges and to advance their career goals.
- Security Courseware
Sun training can help you understand how to develop and implement a solid security strategy to help protect the information stored on your corporate networks.
- IT Organization Design Solution
Structured, rational strategy and approach to IT organization design, help optimize and increase efficiencies of your organization and align IT activities to the business needs.
Warranties
Get the details on your warranty for the Sun Fire E20K Server and all of Sun's products.
Additional Services
Access information on innovative Sun services to help you reduce costs and complexity, maintain competitive advantage, and grow your business.
Downloads
Download software, firmware, utilities, additional drivers, and ISO images of CD-ROMs that ship with your hardware.
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Resources
Sun System Handbook
The Sun System Handbook gives you the latest support information for Sun's system products, including part numbers and specifications.
Documentation
Get product documentation for the Sun workstations in English and other languages.
Online Support Center
Access self-solve resources, forums, and technical information for Sun Java Workstations and other Sun products using Sun's Online Support Center.
Contact Information
Contact Sun Support and Services for assistance -- by telephone or on-line.
Maintenance
Sun Spare Parts
Get the latest top-quality, factory-tested replacement parts for your Sun Java Workstation.
System Upgrades
Take advantage of Sun's upgrade and trade-in programs.
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