Support Services
Extended & Upgraded Warranty Coverage
Customers can extend and upgrade their product warranty coverage with our SunSpectrum Support Services. Through these support offerings, Sun delivers proven expertise and consistent responsive quality service to help you achieve high availability within your IT infrastructure. Learn more about how you can extend and upgrade your warranty coverage with SunSpectrum Support Services, or contact your Sun Sales Representative.
Installation
Get your Sun Fire E20K server up and running smoothly with installation services from Sun.
Sun Managed Services
- Sun Managed Operations focuses on the predictive monitoring and management of applications, infrastructure, networks, storage and security systems. This predictive management approach provides you with a structured set of operations management functions that deliver
24x365 maintenance, administration, tuning and optimization.
- The Sun System Monitoring Package and the Sun Incident Response Package provides a starting point for strategic IT planning and remote monitoring of operating systems and Sun hardware that allow you to align core IT competencies with critical business objectives.
- Interim Operations Management is a short term (3-12 months) customized service providing on-site management of your data center's IT operations.
Training
- SunFire High End Server Administration: ES421
The Sun Fire High-End Server (HES) Administration course provides students with the skill set necessary to identify the features and architecture specifics of the Sun Fire 15K/12K and Sun Fire E25K/E20K servers. These skills include performing configuration and platform administration methodologies supported by Sun on the Sun Fire HES; be familiar with and use troubleshooting tools and techniques available within the Solaris Operating System (Solaris OS) relevant to the Sun Fire high-end servers.
- Solaris 10 OS Training and Certification
These training and certification programs will arm system and network administrators, and Solaris OS developers with leading-edge skill sets and worldwide recognized credentials to meet immediate business challenges and to advance their career goals.
- Security Courseware
Sun training can help you understand how to develop and implement a solid security strategy to help protect the information stored on your corporate networks.
- IT Organization Design Solution
Structured, rational strategy and approach to IT organization design, help optimize and increase efficiencies of your organization and align IT activities to the business needs.
Warranties
Get the details on your warranty for the Sun Fire E20K Server and all of Sun's products.
Additional Services
Access information on innovative Sun services to help you reduce costs and complexity, maintain competitive advantage, and grow your business.
Downloads
Download software, firmware, utilities, additional drivers, and ISO images of CD-ROMs that ship with your hardware.
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Resources
Sun System Handbook
The Sun System Handbook gives you the latest support information for Sun's system products, including part numbers and specifications.
Documentation
Get product documentation for the Sun workstations in English and other languages.
Online Support Center
Access self-solve resources, forums, and technical information for Sun Java Workstations and other Sun products using Sun's Online Support Center.
Contact Information
Contact Sun Support and Services for assistance -- by telephone or on-line.
Maintenance
Sun Spare Parts
Get the latest top-quality, factory-tested replacement parts for your Sun Java Workstation.
System Upgrades
Take advantage of Sun's upgrade and trade-in programs.
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