Support Services
Sun support plans offer you flexibility and convenience. Choose the service level and contract length that best meets your needs and get coverage for your hardware, software and Solaris on a single contract.
Extended & Upgraded Warranty Coverage
Customers can extend and upgrade their product warranty coverage with our SunSpectrum Support Services. Through these support offerings, Sun delivers proven expertise and consistent responsive quality service to help you achieve high availability within your IT infrastructure. Learn more about how you can extend and upgrade your warranty coverage with SunSpectrum Support Services, or contact your Sun Sales Representative.
SunSpectrum Support
Enjoy the convenience fully-integrated hardware and Solaris OS service coverage to help keep your systems running smoothly and meet your demands for availability.
- Auto Service Request (ASR) is a feature of warranty and SunSpectrum support that provides auto-case generation when specific hardware faults occur, enabling faster problem resolution while reducing the number of phone calls needed and overall phone time required.
Implementation Services
Don't be concerned about adopting new technology or upgrading to a new IT infrastructure. Just stay focused on business and leave the installation, migration, configuration and documentation worries to us.
Enterprise Installation Service
Ensure your systems are running at optimal levels right from the start.
Enterprise Migration Service
Implement a successful technology adoption or upgrade without disrupting your business operations.
Application Readiness Service
Reduce risk and minimize downtime by ensuring servers are properly configured prior to deployment.
iRunBook
Help your IT staff resolve problems quickly by creating an online knowledgebase of standard processes, troubleshooting procedures and best practices.
Additional Services
Sun Services have helped hundreds of customers simplify their IT environments and reduce datacenter costs. Learn how Virtualization Services, Eco Services Suite and Dynamic Infrastructure Services can help you do more with fewer servers, less space, and for less money.
Virtualization Services
Maximize resources and conserve your budget by consolidating multiple operating environments onto fewer physical servers.
Eco Services Suite
Optimize datacenter environmental conditions to lower power and cooling costs, reduce space requirements and control maintenance expense.
Dynamic Infrastructure Suite
Create an agile, secure web infrastructure that lets you quickly adjust to sudden market changes and shifts in customer demand and improve service availability to your end-users.
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Resources
Datacenter Reference Guide
The Datacenter Reference Guide informs how Sun products and services can help you operate your datacenter more efficiently.
Sun Microsystem's Solutions for Virtualization Across the Enterprise
The IDC White paper summarizes Sun's products and solutions that can help you accomplish your virtualization goals
Sun System Handbook
The Sun System Handbook gives you the latest support information for Sun's system products, including part numbers and specifications.
Downloads
Download software, BIOS, firmware, utilities, and additional drivers.
Online Support Center
Access self-solve resources, forums, and technical information for the Sun SPARC Enterprise M5000 and other Sun products using Sun's Online Support Center
Success Stories
Eco Services
Australian Finance Group reduced power and cooling costs by over 50%
Consolidation
DBV-Winterthur Versicherungen increased server utilization from 30% to 70%
Virtualization
Las Vegas Water District saw 40-50% improvement in server performance for its VMware environment
Training
Organizations that invest at least 8% of their support budget in training tend to have 43% fewer service calls and experience 49% fewer critical downtime incidents. Here are some courses that will help you and your staff get the most out of your SPARC Enterprise servers.
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