Support Services
Sun support plans offer you flexibility and convenience. Choose the service level and contract length that best meets your needs and get coverage for your hardware, software and Solaris on a single contract.
Enjoy the convenience fully-integrated hardware and Solaris OS service coverage to help keep your systems running smoothly and meet your demands for availability.
Implementation Services
Maximize resources and conserve your IT budget by consolidating multiple operating environments onto fewer physical servers.
Optimize your datacenter environmental conditions to lower power and cooling costs, reduce space requirements and minimize maintenance expenses.
Migration Services
Adopt or upgrade to a new IT infrastructure or upgrade to Solaris 10 from older versions of Solaris with minimal downtime.
- Enterprise Migration Suite - Implement a successful technology adoption or upgrade without disrupting your business operations or critical projects.
- Solaris 10 Evaluation Service - Evaluate the advantages of upgrading or migrating to Solaris 10 by testing it in your own IT environment.
- Solaris 8 and 9 Containers – Enjoy the benefits of innovative features Solaris 10 offers for your applications that are still running on Solaris 8 or Solaris 9.
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Resources
Downloads
Download software, BIOS, firmware, utilities, and additional drivers.
Documentation
Get documentation for your Netra CP3220 ATCA blades and other Sun products
Warranties
Get the details on the warranty for your Netra CP3220 ATCA blade
Sun Customer Ready Program
Get custom-configured systems delivered directly to your data center.
Online Support Center
Access self-help resources, forums, and technical information for your Netra CP3220 ATCA blades and other Sun products through the Sun Online Support Center.
Sun System Handbook
Use the Sun System Handbook to get the latest support information for Sun products, including part numbers and specifications.
Training
Sun's training courses help you increase productivity, reduce the risk of system failure, and increase employee job satisfaction. Let Sun help you integrate skills development into your IT program to shorten project timelines and improve operational results. For more information, contact your Sun representative or visit the Sun Learning Services web page.
Services for OEMs
Sun offers the following services to help OEM partners support their customers and keep current on the Netra technology and best practices.
- Hardware Support
- Software Support
- Hardware + OS Support
- Production Service Plan /(support for production software)/
- Integrated Development & Production Support /(development and production software support for one annual fee)/
OEM partners are also entitled to free membership in Sun's Enterprise Installation Service program. Members receive all up-to-date builds, the latest technical and product information, alert notices and access to documentation and best practices information. OEM can also earn education credits equal to 2% of contract value for up to 50K per year by taking advantage of workshops and training courses available through Sun Learning Services.
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