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Offerings
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Support & Services
Sun offers services to help you assess, support and manage your IT environment, deploy Netra products, and take advantage of consolidation and virtualization opportunities. We also offer support service plans that are specifically designed to help our OEM partners offer their customers the best possible support. Whether you are looking for post warranty service on individual blades or want to pursue a full Enterprise wide, managed solution, Sun has an
offering to help.
Support Services
Sun support plans offer you flexibility and convenience. Choose the service level and contract length that best meets your needs and get coverage for your hardware, software and Solaris on a single contract or choose unique offerings best suited to your needs. From a basic 'Parts Exchange' offering on a single ATCA blade server all the way to a full Enterprise Service Support plan to cover an entire datacenter, Sun has a plan for you.
SunSpectrum Support
Enjoy the convenience fully-integrated hardware and Solaris OS service coverage to help keep your systems running smoothly and meet your demands for availability.
Hardware Only Support
Sun Hardware Service Plans are an enhanced support offering designed to meet the unique needs of customers seeking hardware-only support.
Implementation Services
Concerned about adopting new technology or upgrading to a new IT infrastructure? Don't worry. Just stay focused on business and leave the installation, migration, configuration and documentation headaches to us.
Virtualization Services
Maximize resources and conserve your IT budget by consolidating multiple operating environments onto fewer physical servers.
Sun Eco Services Suite
Optimize your datacenter environmental conditions to lower power and cooling costs, reduce space requirements and minimize maintenance expenses.
Migration Services
Adopt or upgrade to a new IT infrastructure or upgrade to Solaris 10 from older versions of Solaris with minimal downtime.
- Enterprise Migration Suite - Implement a successful technology adoption or upgrade without disrupting your business operations or critical projects.
- Solaris 10 Evaluation Service - Evaluate the advantages of upgrading or migrating to Solaris 10 by testing it in your own IT environment.
- Solaris 8 and 9 Containers - Enjoy the benefits of innovative features Solaris 10 offers for your applications that are still running on Solaris 8 or Solaris 9.
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Custom Services for OEMs
If you're an OEM partner, let us help you support your customers with
the latest Sun Netra technology and best practices. Our OEM Service
Programs include the following:
- Hardware Support
- Software Support
- Hardware + OS Support
- Production Service Plan - (support for production software)
- Integrated Development & Production Support (development and production software support for one annual fee)
Since one of the primary causes of system failure is incorrect installation and configuration, Sun also offers OEM partners free membership in its Enterprise Installation Service program. Members receive all up-to-date builds, the latest technical and product information, alert notices and access to documentation and best practices information to ensure they can do "Sun-standard" installations.
Resources
Download software, firmware, utilities additional drivers, and ISO images of CD-ROMs that ship with your hardware
Get information about the available warranties on your Sun Netra products.
Get product documentation for your Netra and other Sun
products.
Get custom-configured, racked systems delivered directly to
your data center.
Access self-solve resources, forums,
and technical information for Netra servers and other Sun
products.
In addition to all the resources available on the Sun Support Center,
customers with Sun Service Plans can get on-line access to their
contracts, orders, payments and invoices as well as submit on-line
Service Requests for quick and easy support from Sun.
Use the Sun System Handbook to get the latest support
information for Sun products, including part numbers and
specifications.
Training
Both OEM partners and end-user customers can earn education credits equal to 2% of contract value for up to $50K per year by taking advantage of workshops and training courses through Sun Learning Services.
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