Support Services
Sun support plans offer you flexibility and convenience. Choose the service level and contract length that best meets your needs and get coverage for your hardware, software and Solaris on a single contract.
SunSpectrum Support
Enjoy the convenience fully-integrated hardware and Solaris OS service coverage to help keep your systems running smoothly and meet your demands for availability.
Implementation Services
Concerned about adopting new technology or upgrading to a new IT infrastructure? Don't worry. Just stay focused on business and leave the installation, migration, configuration and documentation headaches to us.
Virtualization Services
Maximize resources and conserve your IT budget by consolidating multiple operating environments onto fewer physical servers.
Sun Eco Services Suite
Optimize your datacenter environmental conditions to lower power and cooling costs, reduce space requirements and minimize maintenance expenses.
Migration Services
Adopt or upgrade to a new IT infrastructure or upgrade to Solaris 10 from older versions of Solaris with minimal downtime.
- Enterprise Migration Suite- Implement a successful technology adoption or upgrade without disrupting your business operations or critical projects.
- Solaris 10 Evaluation Service - Evaluate the advantages of upgrading or migrating to Solaris 10 by testing it in your own IT environment.
- Solaris 8 and 9 Containers– Enjoy the benefits of innovative features Solaris 10 offers for your applications that are still running on Solaris 8 or Solaris 9.
Resources
Download software, firmware, utilities additional drivers, and ISO images of CD-ROMs that ship with your hardware.
Get information about the warranty on your Sun Netra T5220 server
Get product documentation for your Netra T5220 and other Sun products.
Get custom-configured, racked systems delivered directly to your data center.
Visit our Online Support Center to access self-solve resources, forums, and technical information for Sun Netra T5220 servers and other Sun products.
Use the Sun System Handbook to get the latest support information for Sun products, including part numbers and specifications.
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Training
Both OEM partners and end-user customers can earn education credits equal to 2% of contract value for up to $50K per year by taking advantage of workshops and training courses through Sun Learning Services. Here are a few of the courses you can take advantage of to support your Sun Netra T5220 servers.
Custom Services for OEMs
The ability to offer prompt, reliable product support can make or break a partner's ability to compete. So, Sun offers the following services to help OEM partners support their customers and keep current on Sun Netra technology and best practices.
- Hardware Support
- Software Support
- Hardware + OS Support
- Production Service Plan - (support for production software)
- Integrated Development & Production Support (development and production software support for one annual fee)
Since one of the primary causes of system failure is incorrect installation and configuration, Sun also offers OEM partners free membership in its Enterprise Installation Service program. Members receive all up-to-date builds, the latest technical and product information, alert notices and access to documentation and best practices information to ensure they can do "Sun-standard" installations.
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