Support Services
SunSpectrum Support
SunSpectrum Support is a portfolio of Service Plans for systems, storage, and software that focuses on delivering proven expertise, and responsive, consistent service quality, in order to achieve high availability in your IT infrastructure.
Pick the Service Plan for your server that gives you the right level of support.
Need Help Now?
Access SunSolve for technical support resources, documentation, software updates and other services. If your product is under support coverage with Sun, be sure to login to gain full access to premium content.
Optimal Configuration and Installation
Sun Enterprise Installation Service (EIS) offers fast, basic hardware set-up by experienced Sun engineers. They apply standardized installation methodologies based on Sun's best practices to ensure your system is properly configured and that all the latest patches and updates are installed. If you've purchased multiple servers, or lack the in-house resources or skills needed to install servers, EIS can help you verify that your systems are running at an optimal level right from the start while you and your staff remain focused on critical business needs.
Virtualization and Consolidation Expertise
Sun's virtualization and consolidation solutions are helping hundreds of customers simplify their disconnected and disparate IT environments – and in turn, achieve greater economies of scale while reducing the ecological impact. By virtualizing and consolidating to the Sun platform, customers have reduced their IT costs by as much as $2M/year, achieved 99.99+% availability, and more than doubled their application performance.
Training to Sharpen your Skills
Get your training directly from the source of the technology you are using. Sun's quality learning offerings help you increase productivity, reduce the risk of system failure, and increase employee job satisfaction. Sun helps integrate skills development into IT solutions to shorten project timelines and improve operational results.
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Downloads
Download software, BIOS, firmware, utilities, additional drivers, and ISO images of CD-ROMs that ship with your hardware.
Documentation
Get product documentation for the Sun Fire X4450 Server.
Resources
The Sun Fire X4450 server comes with a warranty that entitles you to on-site hardware repair on a next-business-day basis
The Sun System Handbook gives you the latest support information for Sun's system products, including part numbers and specifications.
Get the latest top-quality, factory-tested replacement parts for your Sun Fire X4450 server.
Contact Sun Support and Services for assistance—by telephone or online.
System Management Tools
Learn about how to manage and monitor your Sun x64 system using the Service Processor and other Sun Management tools.
For more information regarding integration into third party System Management tools please visit the System Management ISV Tools page.
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