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Support and Services for Sun Java System Application Server

Support and Services for Sun Java System Application Server
»	Application Server
»	Training & Certification
»	Sun Developer Assistance
»	GlassFish
»	Java Enterprise System

When Downtime is NOT an option!

Sun Software Service Plans is for you. It gives you flexible, cost-efficient choice of service levels that help you make the most of your Application Server software investment.

Key Benefits

Improve availability with services that help you manage your software and provide swift resolution when problems do arise
Make the most of your software investment while also keeping your systems and software tuned for optimal performance and utilization
Lower total cost of ownership by giving your staff the tools they need to keep systems secure and running, while also attending to other critical projects
Choose the level of service that matches your needs - from mission-critical services to standard support

Pick the support offering that matches your Application Server software edition

Software Editions

Sun Software
Service Plans

	Standard	Premium	Premium Plus
Application Server Platform Edition	Contact Sun	Contact Sun	Not Available
Application Server Standard Edition	Contact Sun	Contact Sun	Not Available
Application Server Enterprise Edition	Contact Sun	Contact Sun	Contact Sun

Sun Software Service Plans provide a combination of online and telephone technical support, software releases and updates (patches), with access to support engineers to provide faster answers, consistent service quality for one price, per product edition, per year. Pick the plan you need for your unique requirements:

If you have programming questions get help with Sun Developer Assistance, you can also leverage the GlassFish community.

Which level is right for you?

Service Plan Features	Standard Service Plan	Premium Service Plan	Premium Plus Service Plan
Online & Telephone Technical Support	12/5 Four-hour response	24/7 Immediate Assistance	24/7 Immediate Assistance
SunVIP Interop Support	N/A
Customer Advocate	N/A	N/A
Customer-Focused Support Team	N/A	N/A
Knowledge Base Access
Software Releases
On-Demand Software Updates
Sun Alerts and Notifications
Notes: Availability of level of service, specific features, coverage hours, and response times may vary by location or product. Other limitations may apply. Response times are determined by customer-defined priority. Response times shown are for service requests designated by customer as "Priority 1."

Help me select my Service Plan

To learn more about Sun Software Service Plans, contact your Sun Sales Representative, send us a contact request, or contact your local Sun Authorized Reseller.

For a comprehensive listing of Sun's service offerings, please refer to our service listings.