When speed of resolution is critical within your environment, you can count on the Premium Plus Service Plan. Designed to give you the specialized services you need for complex software solutions, the Premium Plus Service Plan provides a relationship-based support with a customer focused support team enabling faster resolution of technical issues. A customer advocate acts as a single point of contact between you and Sun's support organization, proactively delivering up-to-the minute data on your support requests, information on recommended patches, Sun products, learning services and more. Additionally the Premium Plus Service Plan includes all the features of the Premium Service Plan.