Auto Service Request for Sun Systems

Auto Service Request (ASR) is a secure, scalable, customer-installable software feature of warranty and SunSpectrum support that provides auto-case generation when specific hardware faults occur. ASR is designed to enable faster problem resolution by eliminating the need to initiate contact with Sun for hardware failures, reducing both the number of phone calls needed and overall phone time required. ASR also simplifies support operations by utilizing electronic diagnostic data. Easily installed and deployed, ASR is completely controlled by you, the customer, to ensure security.

If your qualified Sun system* is under warranty or covered by a SunSpectrum service plan, you are entitled to the Auto Service Request feature at no charge. Other more advanced and proactive capabilities such as administration and management are delivered within Sun Managed Operations customized, fee-based services.

* Sun system must be qualified for ASR in order to enable the feature. View a list of eligible systems.