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Software Service Plans for Developer Tools and Technologies

Sun Software Service Plans for Developer Tools and Technologies

We are here to help you when you need support for the products that you use for developing your code/application. Phone based product support is available for individual developers, and is available in Standard and Premium Support. The supported tools and technologies are Sun Studio, NetBeans and Java Platform Standard Edition.

Key Benefits

Improve availability with services that help you proactively manage your Developer Tools and Technologies and provide swift resolution when problems do arise
Lower total cost of ownership by giving your staff the tools they need to maintain applications
Choose the level of service that matches your needs---Mission Critical to Standard support

Resources

Sun Developer Services Buying Guide

IDC Whitepaper: Sun Developer Services

Which level of service is right for you?

Premium Service Plan	Standard Service Plan
^*1	^*1
If you're looking for enhanced coverage, you need a Premium Service Plan. In addition to 24/7 online and phone support, this plan includes SunVIP interoperability support, software releases and updates and self-help tools and notifications.	If you're looking for a plan that will help you manage and resolve technical issues more quickly and efficiently, consider a Standard Service Plan for online and phone support, software releases, updates, self-help tools and notifications.
Notes: ^{(1) Availability of level of service, specific features, coverage hours, and response times may vary by location or product. Other limitations may apply. Response times are determined by customer-defined priority. Response times shown are for service requests designated by customer as "Priority 1".}

Compare Features

Features	Premium	Standard
	^*1	^*1
Online and Telephone Technical Support	24/7 Immediate Assistance	12/5 Four-hour Response
SunVIP Interop Support
Knowledge Base Access
On-Demand Software Updates
Sun Alerts and Notifications
Notes: ^{(1) Availability of level of service, specific features, coverage hours, and response times may vary by location or product. Other limitations may apply. Response times are determined by customer-defined priority. Response times shown are for service requests designated by customer as "Priority 1".}

Contact Sun

Sun Developer Standard and Premium Service Plans offer telephone support during stated coverage hours. In the United States, call 1-800-USA-4SUN (1-800-872-4786). Customers outside the United States may call a regional support number.

For additional questions please contact your local Sun sales representative.

Contact Sun

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