To help ease the difficulty of data center management, Sun Services offers the SunSpectrum Enterprise Service Plan, a comprehensive portfolio of services that can be custom assembled to meet your IT requirements. This site-based program combines a standard, base-level of support with optional service modules to create a flexible, semi-custom contract. Built on the foundation of 24x7x365 hardware and Solaris Operating System (OS) support, which includes online and telephone support, on site support (with customer-defined response levels), quarterly true up's, and replacement parts, SunSpectrum Enterprise Service Plan provides the simplicity and ease of a single contract with a single price.
Key Benefits
Simplified service contract administration and entitlement:
One site-based SunSpectrum Enterprise Service Plan support agreement
One custom price
One easy way to do business with Sun
Customer-defined onsite response levels
Modular services that enable you to tailor support based on your specific needs
Standard Features: The foundation of an Enterprise Service Plan
Features
How It Works
One Contract, One Custom Price Per Site
You get a single contract number for your site and a single price for support of your site, making it simple and easy to do business with Sun.
Complete Hardware & Solaris Service Coverage
Hardware and Solaris Telephone and Online support 7x24x365. Unique to SunSpectrum Enterprise Service Plan, you define Sun's on-site response time based on your requirements.
Quarterly True Ups
Add new Sun systems to your current contract at $0. Pricing for these new assets then occurs once per quarter.
Provides auto-case generation when specific hardware faults occur. Designed to enable faster resolution by eliminating the need for you to contact Sun to open a service request.
Knowledge Base Access
You have around-the-clock access to a variety of exclusive technical resources including Sun's online knowledge base, collaborative remote diagnosis, and complete collections of technical articles, features, and security papers.
Sun System Analysis (SSA)
Sun System Analysis provides proactive support information and configuration analysis to help you maximize system availability
Notes:
Credits subject to a $135k minimum annual contract value and a $50k training credit limit
Optional service modules: the building blocks to architect a customized solution
Features
Benefits
On Site Engineer
On site Sun Support Engineer(s) and Field Engineer(s) offer quick response & resolution time, in addition to a single point of contact for delivery issues and escalations
When system availability is at stake, waiting for replacement parts can seem like an eternity - especially when downtime equates to significant business losses. With Sun Global On-Site Parts Inventory service, you don't have to wait for parts. We provide a customized spare parts Kit at your facility, ready for use by a Sun engineer at a moment's notice.
Single Point of Contact
The Single Point of Contact (SPOC) service is a one-stop service that allows customers who have service contracts with multiple vendors to submit support requests to a single place. SPOC will open and track cases with both Sun and third party vendors on behalf of the customer and maintain oversight until the incident is closed
SDPS Retention Coverage allows customer's to retain non-functioning disk drives that may contain sensitive information, in compliance with company's IT security policies and regulatory requirements
Sun xVM Ops Center offers the most cost effective, centralized platform for complete physical and virtual machine management and visibility in heterogeneous environments through intelligent automation to significantly lower IT costs.
Veritas Storage Foundation™ by Symantec is a comprehensive solution for centralized heterogeneous online storage management from one screen. As a combined volume manager and file system, it gives you a powerful set of integrated tools to manage explosive data growth, maximize storage hardware investments, and strengthen data protection. You'll be surprised at the visibility, control, and flexibility you'll suddenly have over your entire storage environment
TTR (4 hour) offers a 4 hour resolution time for Sun hardware (sparc only) and Sun Solaris. If a Sun system goes down, TTR will ensure that the Sun system will be available within 4 hours.
Remote Operations Management allows Sun customers to get away from basic day to day server operations, and concentrate their resources on projects that drive value for their company. We apply ITIL based best practices to their incident and change management needs, and continually work to optimize their system performance
On Site Administrator
The On Site System Administrator performs operational activities leveraging the Sun MAN/MON infrastructure. This is a customized service providing on-site management of a customer's data center's IT operations. Sun's technical experts work to reduce operational risk by applying their know-how. This can be a long-term engagement or a transitional period to assist with major technology upgrades or refreshes
Backup and restore services are designed to handle administration and oversight of customers NetBackup, Legato, TSM or SAM-FS environments. These services are provided remotely, on a 7/24 basis utilizing the customers existing backup hardware and software.
Risk Intelligence & Analysis
Risk Intelligence & Analysis identifies risk and helps you to prioritize maintenance on your IT infrastructure by leveraging Sun IP and gathering risk intelligence to make more informed decisions. Analysis of data based on customer driven policies and delivers recommendations in an automated fashion. Establishes Key Performance Indicator's (KPI's) baselines for Risk and Availability.
Take the Next Step
To learn more about Service Plans for Systems or any of the Service Plans available through SunSpectrum Support, contact your Sun sales representative or Sun Authorized Reseller.
Contact Sun
1-800-786-0404 (US & Canada)
1-650-960-1300 (International)
