Table 1: Phase Descriptions |
| Phase |
Support Level |
| General Availability: 6 months from GA date |
- Telephone/online support
- bugs/rfes can be submitted and fixed in the current release.
- Short term relief for unfixed bugs through diagnostic binaries (IDR) for newly discovered defects.
- SRUs for this version are created during this GA period only. SRUs include SunAlert fixes (proactive) and customer escalated issues.
|
|
| Post End of Version (EOV) Phase: 2 1/2 years (after GA 6 month period) |
- Telephone/online support
- Bugs/rfes can be submitted, but will be fixed in a future release.
- Short term relief for unfixed bugs through diagnostic binaries (IDR) for newly discovered defects.
|
|
| SunSpectrum End of Service Life (SS-EOSL) Phase: 2 years (after EOV phase) |
- Telephone/online support
- Bugs/rfes can be submitted, but will be fixed in a future release.
- Short term relief for unfixed bugs through diagnostic binaries (IDR) for newly discovered defects.
- Additional price uplift will apply during this phase.
|