Sun End of Service Life (EOSL) Policy

EOSL Definitions

Software Product:

Any binary software programs listed in the standard price lists published by Sun from time to time, any updates/upgrades, and any related user manuals or other documentation.

Hardware Product:

The hardware systems (including components) listed in the standard price lists published by Sun from time to time.

Product:

The Software Product or Hardware Product.

End of Life (EOL):

Sun determines that the Software Product or Hardware Product will no longer be licensed or sold.

End of Version (EOV):

Sun no longer licenses a specific version of a Software Product but continues to license new versions of the Software Product.

Last Ship Date (LSD):

The date that Sun ceases to ship the Hardware Product, a specific version of a Software Product, or the Software Product, as indicated in the EOV or EOL announcement issued by Sun.

SunSpectrum End of Service Life (SS-EOSL) Date:

The date announced by Sun upon which Sun intends to cease providing SunSpectrum services for a Hardware Product or Software Product. (Please note that this term also applies to Sun's cessation of any standard software support offering, including software subscriptions, even if such support offering is marketed under a name different than SunSpectrum.) Sun documentation refers to SunSpectrum End of Service Life by month and year, e.g. 7/03. The last day of the applicable month is the SunSpectrum End of Service Life Date for a product. On an exception basis, Sun may offer support after the SunSpectrum End of Service Life Date and prior to the End of Service Life Date. Customer should contact a Sun sales representative for local support availability.

End of Service Life (EOSL) Date:

The date on which Sun ceases to provide services for a Hardware Product or Software Product under a support contract or on a time and materials basis. Sun documentation refers to EOSL by month and year, e.g. 7/03. The last day of the applicable month is the EOSL date for a product.

Sun Spectrum EOSL exceptions Terms & Conditions

After the SunSpectrum End of Support Life Date for a given product, Sun may agree to support the product, but the the following additional terms for support will apply:

A. Sun does not guarantee the quality or availability of replacement parts. Cosmetic components, including, but not limited to logos, doors, panels, latch assemblies, structural parts, surface finishes, are not eligible for replacement.
B. If parts are no longer available, Sun's sole obligation will be to provide credit on the service contract line item.
C. Sun will not provide any software or hardware updates. Sun may, at its sole option, provide error corrections for software or hardware errors.
D. Sun may require service level agreement adjustment at any time during the EOSL Period. Sun will publish notice of service level agreement adjustments and updated pricing at least thirty (30) days in advance.
E. Mission Critical Escalation Support is not available for Products after the End of SunSpectrum Support Life Date. Mission Critical Escalation Support includes Sun engaging with Customer in cooperative management of technical resources, action plans and time frames supporting resolution of Priority 1 (as defined in the applicable Service Listing) malfunctions for the selected covered systems mutually agreed between Customer and Sun.