Sun End of Service Life (EOSL) Policy
Sun will typically make support available for a minimum of five (5) years after the Last Ship Date. Sun may elect to cease offering support for a specific Software before the end of the five-year Sun Spectrum EOSL period. If this occurs, Sun will provide Customers with at least three months' notice of its plans to discontinue support. If Sun accelerates the End of SunSpectrum Service Life Date, then Sun's sole obligation regarding then existing support contracts will be to provide a pro-rata credit on the service contract line item. During the Sun Spectrum EOSL Period, support is offered in two phases, the Full Support Phase and the Limited Support Phase. See more details on Sun Service PlansPhase 1 (Full Support):During the Full Support Phase, Sun will provide Customers with support in accordance with the Customer's support contract with Sun (including the applicable Service Listing) as set forth at Sun Service List. Phase 2 (Limited Support):During the Limited Support Phase, Sun will provide Customers with support in accordance wth the Customer's support contract with Sun (including the applicable Service Listing) as set forth at Sun Service List. However, Customers will not be entitled to submit bugs or to receive new patches from Sun.
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