Sun Gathering Debug Data (Sun GDD or GDD) tools provide the right approach to problem resolution by leveraging proactive actions and best practices to help you gather the required debug data needed for further analysis. For each product covered, GDD tools provide documentation and scripts which detail the relevant data the Sun Technical Support Center requires for analyzing your problem. The tools gather 90% of the debug data frequently requested by the Sun Technical Support Center - including data for more common critical situations including memory, start/stop, installation, hang, and crash issues. By collecting this data before you initiate a Service Request, you can substantially reduce the time needed to analyze and resolve the problem.
- Improves availability with tools which take a more proactive approach to software management
- Gathers the necessary debug data at the first instance of the problem
- Enables substantial reduction in case time needed to analyze and resolve issues
- Facilitates learning about incidents for more optimal performance and utilization of software
- Provides mechanism for faster resolution time when problems do arise
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Report a Problem or Provide Feedback
To report a Change Request (CR) or a Request For Enhancement (RFE) use gdd-issue-tracker@sun.com or to report a bug please use gdd-feedback@sun.com.
Gathering Information and Getting Help
Please check this section regularly as the list of supported products continues to grow.
Instructions and scripts are provided to assist you in gathering the
specific data the Sun Technical Support Center requires to analyze your
problem.
Each type of problem and each supported operating system is covered. Please find below the repositories for the Sun GDD scripts and
associated documentations.
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Sun GDD documentations
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Sun GDD scripts
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Sun GDD videos
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