As the most widely accepted approach to IT service management in the world, the IT Infrastructure Library (ITIL) provides a cohesive framework of best practices, drawn from the public and private sectors internationally. Whether you're concerned about IT management issues such as change management, incident management, or service desk, implementing ITIL processes is key to improving the efficiency and value of IT services. And with service quality, security, and compliance becoming increasingly important business drivers, the need for IT management frameworks has become an urgent priority.
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Based upon Sun IT process methodologies and industry-standard ITIL framework
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- Reduce human error in mission-critical environments
- Reduce management IT staff turnover and skills shortages
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Flexible and modular - choose the specific IT processes you need
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- Enhance your ability to meet Service Level Agreements (SLAs)
- Achieve higher system availability
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Service Design Workshop sessions focusing on improved IT service management
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Improve communications between IT and its customers
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Install web-based Sun i-Runbook Management Services Edition documentation system
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- Capture of in-house intellectual capital
- Improve IT staff performance and productivity
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Why IT Service Management Optimization Service?
Growing your business while meeting today's realities — cutting costs, simplifying IT architectures, and speeding time to market while ensuring systems security — means you must optimize your network computing environment. With deep technology expertise, proven best practices and methodologies, and global experience, Sun experts can help you reduce the time, cost, and risk of implementing ITIL processes. Our experienced professionals are well prepared to address key service management issues such as change management, incident management, and service desk. And when it's time for the project hand-off, Sun professionals transfer the required knowledge to your team for ongoing optimization.
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