The Java MultiPlatform Support Offering provides production support for enterprise customers with Java -based applications that use Sun binary Java Runtime Environments (JRE) on Windows or Linux.
Companies with mission-critical businesses depend on Java MultiPlatform Support because downtime could cost them hundreds of thousands of dollars and hours of lost productivity. With Java MultiPlatform Support, they receive prompt, expert assistance from Sun support engineers to resolve problems with Java applications. Customers who have Premium Plus, the highest level of Java MultiPlatform support, benefit from emergency software fixes and exception releases, which saves them millions of dollars in reconfiguration and recertification costs, as well as hours of lost productivity.
If your business model depends on your IT system working consistently, you use applications that were developed with Java Standard Edition, you can't afford to be without Java MultiPlatform Support!
Key Benefits
Complete, enterprise-wide support for JRE applications running on Windows and Linux
Enables you to be proactive in managing your technology so you can prevent problems before they occur
Emergency software fixes and exception releases save you the time and expense associated with reconfiguration and recertification (Premium Plus level only)
Which Level is Right for You?
Standard – If you need a support plan that offers direct access to technical support engineers, unlimited access to online technical information, on-demand releases and updates, and Sun Alerts and notifications, you need the Standard Support Offering.
Premium – If you're looking for enhanced coverage to help keep your applications tuned for peak performance, consider the Premium Support Offering. In addition to 24/7 online and phone support, the Premium Support Offering includes SunVIP interoperability support, and live call transfer for urgent issues.
Premium Plus - If you work in a complex mission-critical environment where quick issue resolution is critical, you need the Premium Plus Support Offering. This plan includes accelerated access to an engineer and negotiated emergency software fixes and exception releases.
