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Sun's Dedicated Technical Support Engineer Service

Sun's Dedicated Technical Support Engineer Service

Thinking and planning ahead and reacting quickly are the keys to heading off unplanned outages and maintaining high availability. Having one reliable technical contact who has a deep understanding of your complete Sun software solution can help you anticipate and resolve issues to prevent problems before they become serious.

Why Sun's Dedicated Technical Support Engineer Service?

Provides one point- of-technical contact who understands your entire Sun software solution
Provides proactive advisory services to enhance efficiency and operating predictability
Leverages expertise and familiarity to help reduce reactive calls and escalations
Helps lower your total cost of ownership

Resources

Sun Dedicated Technical Support Engineer Service datasheet

Features	Benefits
Single point of technical contact for support and recommendations for all your Sun software products	A deep understanding of your environment, which allows better anticipation of technical hurdles and provision of solutions. This means that, if problems do occur, Sun has the knowledge and expertise to help correct them.

Support plan that outlines schedules and specific activities to be performed as part of your service.	A clear set of actions that identifies recommendations for manageability and ways to help minimize unplanned outages.

Periodic progress and performance reviews	Opportunities to improve support and address any organizational or technical changes. These reviews help you stay up to date and avoid potential problems before they impact software performance to enhance efficiency and operating predictability

Contact Sun

Discuss your IT business needs with a Sun sales representative. The Sun representative will help you understand Sun's products and services.

Phone:

1-800-USA-4SUN (872-4786) (US) (Phone)
1-800-722-4SUN (4786) (Canada) (Phone)

Find a Local Sales Office

Online

Contact Sun

Contact Sun

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Success Story

A key component of the Sun Remote Operations Management solution includes management of CPS's 600 routers and switches, WAN and LAN interfaces, and other ancillary equipment. Sun also helps CPS achieve nearly $1 million in annual savings. "With a network that supports more than 100,000 PCs and 900 servers at 600 sites, Sun [Remote] Operations is essential in helping us keep the Chicago Public School network functioning smoothly" - Maurice Woods, deputy CIO, PMO services.

Chicago Public Schools Success Story