Thinking and planning ahead and reacting quickly are the keys to heading off unplanned outages and maintaining high availability. Having one reliable technical contact who has a deep understanding of your complete Sun software solution can help you anticipate and resolve issues to prevent problems before they become serious.
Why Sun's Dedicated Technical Support Engineer Service?
- Provides one point- of-technical contact who understands your entire Sun software solution
- Provides proactive advisory services to enhance efficiency and operating predictability
- Leverages expertise and familiarity to help reduce reactive calls and escalations
- Helps lower your total cost of ownership
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| Single point of technical contact for support and recommendations for all your Sun software products |
A deep understanding of your environment, which allows better anticipation of technical hurdles and provision of solutions. This means that, if problems do occur, Sun has the knowledge and expertise to help correct them. |
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| Support plan that outlines schedules and specific activities to be performed as part of your service. |
A clear set of actions that identifies recommendations for manageability and ways to help minimize unplanned outages. |
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| Periodic progress and performance
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Opportunities to improve support and address any organizational or technical changes. These reviews help you stay up to date and avoid potential problems before they impact software performance to enhance efficiency and operating predictability |
Contact Sun
Discuss your IT business needs with a Sun sales representative. The Sun representative will help you understand Sun's products and services.
Phone:
- 1-800-USA-4SUN (872-4786) (US) (Phone)
- 1-800-722-4SUN (4786) (Canada) (Phone)
Find a Local Sales Office
Online
Contact Sun
