Sun Managed Operations for Identity provides 24x365 remote management and monitoring of the Sun Identity Management software and hardware infrastructure to help improve your IT service delivery with increased uptime for systems that support identity management solutions, fewer change-related disruptions and improved responsiveness to incidents.
The Sun Managed Operations best practice approach combines skilled resources, proven methodologies, and innovative technologies all along the stack to help increase availability, reliability and performance of your entire IT environment. The Sun Managed Operations for Identity service is part of a broader portfolio of Managed Services offerings which cover the whole solution across the OS, database, storage, server, and third party components.
Why Sun Managed Operations for Identity?
When you need 24x365 protection of your service level commitments for your mission critical Identity Management environment, Sun offers:
Proven expertise in architecting, implementing and managing Sun
Identity Management service solutions providing a seamless
end-to-end solution
Prevention of business impacting disruptions caused by changes in
the IDM environment
Optimum technology based on Java Enterprise System Monitoring
Framework to monitor Java Enterprise Service components and
Java-based custom interfaces
Hassle free support with a single point of contact for routing
issues to break/fix support
Sun Managed Operations for Identity provides remote monitoring and
management of Sun Identity Management (IDM) solutions consisting of:
Sun Identity Management Suite capabilities for provisioning resources, controlling access, managing directory services and delivering auditing data
Java-based interface custom code connector which links applications in the IDM solution such as Access Manager linked to a third party or proprietary application
Any other heterogeneous component presently covered by Managed Operations
including OS's, databases, systems, storage, network devices, servers, and applications.
Optimized for Java E.S.5 update 1 and later releases, and applicable to solutions meeting Managed Operations implementation criteria
Key Features and Benefits of Sun Managed Operations for Identity Service
Features
Benefits
Management and Monitoring of Identity
Synchronize across entire IT compute, network and infrastructure components
Comprehensive Provisioning with Non-invasive Architecture
Fast, easy cost-effective implementation
Scalability of Large Environments
Adaptable service solutions to fit your precise business needs.
Reporting Available on Managed Operations Portal
Real-time and historical reporting, service desk and ticketing information, and portal with bi-directional channel of communication between Sun and the customer
Complementary Single Point of Contact
Comprehensive solution to take care of the IDM solutions
Sun Managed Operations Services provides management and monitoring of critical systems supporting Coventry’s core business. This includes rapid technical issue remediation and root cause analysis on a 24x7 basis. Sun issues a notification alert within 15 minutes of an issue impacting service and immediately dedicates expert personnel to address the problem and minimize performance degradation and downtime.
