Date: 26-Nov-2009 URL: www.sun.com/service/managedpackages/index.xml

Sun Remote Operations Management – Fixed Packages

Manage your IT environment with two packages that are simple to buy and use. The Sun System Monitoring and Sun Incident Response Packages provide remote monitoring and remediation services that help increase system availability and reduce operational costs and complexity. You pick the level of service you need at a fixed price, making it easy for you to budget and maximize the use of Sun products within your IT environment.

Key Benefits

Predict, identify, and diagnose possible performance issues and system failures
Remotely fix a predefined set of issues and manage the incidences to completion
Review availability, trouble tickets, and resolution times via Sun's web portal
Maintain internal control of your systems
Manage IT costs with fixed pricing

Resources

Key Features and Benefits

Features	Benefits
Fixed price remote monitoring and remediation services	Enable flexibility in the service model to better match your service engagement needs

Increased system availability	Easily add supplemental system administration skills

Visibility into the performance reliability of your Sun investments	Minimize inefficient fire-drill activity

Choice of level of service	Minimize overall support and system management costs through selective sourcing

Contact Sun

Discuss your IT business needs with a Sun sales representative. The Sun representative will help you understand Sun's products and services.

Phone:

1-800-USA-4SUN (872-4786) (US) (Phone)
1-800-722-4SUN (4786) (Canada) (Phone)

Find a Local Sales Office

Online

Contact Sun