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Sun System Monitoring and Incident Response Packages

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	Sun System Monitoring and Incident Response Packages

Manage your IT environment with two packages that are simple to buy and use. The Sun System Monitoring and Sun Incident Response Packages provide remote monitoring and remediation services that help increase system availability and reduce operational costs and complexity. You pick the level of service you need at a fixed price, making it easy for you to budget and maximize the use of Sun products within your IT environment.

Datasheet: Sun System Monitoring and Incident Response Packages		FAQ: Sun System Monitoring Package
FAQ: Sun Incident Response Package

Key Features & Benefits

Key Features	Key Benefits
Fixed price remote monitoring and remediation services	Enable flexibility in the service model to better match your service engagement needs
Increased system availability	Easily add supplemental system administration skills
Visibility into the performance reliability of your Sun investments	Minimize inefficient fire-drill activity
Choice of level of service	Minimize overall support and system management costs through selective sourcing
	Reduce expensive server downtime
	Gain visibility into the performance and reliability of your investment in Sun

Sun System Monitoring Package

The Sun System Monitoring Package helps you predict, identify, and diagnose possible performance issues and system failures. Sun remotely monitors key operating systems and hardware variables by following disciplined processes and utilizing industry-leading monitoring and management tools that support heterogeneous environments. The goal is to maximize application availability by Sun Technicians monitoring and helping fix any problems so they can be corrected before impacting your business.

Sun Incident Response Package

In addition to monitoring key operating systems andhardware, Sun performs a list of mutually agreed upon activities designed to reactively manage your systems and operating systems. With the Sun Incident Response Service, Sun monitors and remotely fixes a predefined set of issues and manages the incident to completion. To help with your overall system management, this service provides access to up-to-date information via the customer portal, where you can review availability, trouble tickets, and resolution times.

Choice and control

Sun Managed Operations Services give you the flexibility to achieve significant business value while maintaining as much internal control of your systems as desired. Whether your goal is to move IT operations staff out of firefighting mode, grow your business, fill gaps in IT teams, or take advantage of new technologies, Sun Managed Operations Services let you take advantage of highly-skilled Sun engineers who act as a valuable extension of your IT staff—not a replacement. Unlike typical outsourcing engagements, you maintain agility, choice, and control.