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Sun Multivendor Support (MVS)

Sun Multivendor Support

Sun Multivendor Support helps reduce management complexity by providing a single point of accountability for your open systems, mainframe support, and maintenance issues. You get quick, unified access to the expertise you need to address a wide range of support needs. And Sun Multivendor Support is simple — one consistent, well-defined service level agreement (SLA) meets your business needs and reduces variations in support.

Key Benefits

Reduce management complexity with a single point of contact and a consolidated plan for service and support
Help reduce costs by freeing up your staff to concentrate on core business issues and eliminating unpredictable vendor service costs
Improve customer satisfaction through a consistent, well-defined service level agreement
Help resolve issues faster with single-sourced, flexible, multi-level support
Leverage Sun expertise and best practices to help reduce risk while optimizing availability

Resources

Sun Multivendor Support (MVS) Datasheet (PDF)
Sun MVS for EMC Products
Sun MVS for HP Products
Sun MVS for IBM Products
Sun MVS for Fujitsu PRIMEPOWER Server Products - Available in the USA only

Service Plan Choices

Sun offers true multivendor capabilities, providing support across the major hardware vendors and leveraging comprehensive hardware, software, and vendor management expertise including multivendor escalation issues to help you reduce risk and increase customer satisfaction. Sun Multivendor Support offers four levels of service designed to match varying degrees of criticality.

What level of support is right for you?
Target on-site response time	Hours of coverage
2-hour response time*	24/7

4-hour response time*	24/7

Same-day response time*	8 a.m. to 5 p.m. M-F (excluding holidays)

Next-day response time*	8 a.m. to 5 p.m. M-F (excluding holidays)

* Within 50 miles of a Sun facility

Help me select my Service Plan

To learn more about Service Plans for Systems or any of the Service Plans available through SunSpectrum Support, contact your Sun Sales Representative or Sun Authorized Reseller.

More than 100 systems?

If you are looking for comprehensive support for a large enterprise with more than 100 systems, try Enterprise Service Plans.

Contact Sun

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