For OpenSolaris Standard and Premium levels you can contact Sun for assistance within the coverage hours you choose (with no limit on the number of incidents). Through Sun's customer-defined priority process, you select Sun's response time (from 1 hour to 4 hours). For OpenSolaris Basic, coverage hours are local business standard hours with a 48 hour response for all priorities.

Your service requests are handled swiftly, helping enable faster resolution through online technologies.