Date: 25-Nov-2009 URL: www.sun.com/service/opensolaris/index.jsp

OpenSolaris Subscription Service

OpenSolaris Subscriptions

OpenSolaris has the world-record performance you want and the reliability you need — all backed by world-class support from Sun. OpenSolaris Subscriptions offer expertise and tools that allow you to focus on your business rather than worry about your underlying infrastructure.

Key Benefits

Receive product resolution from Sun with customer error escalation to engineers.
Receive world class time to resolution.
Help improve your productivity by spending more time focusing on critical projects and less on fixing problems
Receive automatic notification of package updates to the Support Repository
Receive support through an annual subscription contract while leveraging the newest technologies in OpenSolaris
Sun offers 24/7 mission critical support
Sun offers cross-platform, cross enterprise simplicity

Resources

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OpenSolaris Support

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Which Plan is Right for You?

Powerful Support for the OpenSolaris Operating System helps you extract maximum value from your IT investment. OpenSolaris Subscriptions offer individual-system support for OpenSolaris OS on Sun and non-Sun SPARC and x64/x86 systems.

Three flexible support levels are available:

Subscription Features	OpenSolaris Premium Subscription Support	OpenSolaris Standard Subscription Support	OpenSolaris Basic Subscription Support

Pricing starting at	$1080	$720	$324
Telephone Support	24 x 7 1 hr response time for Priority 1 calls	12 x 5 local business hours. 4 hour response
OpenSolaris Error Escalation
Online and e-mail Technical Support			48 hour response E-mail only; no phone support
Knowledge Base Access
SunSpectrum eLearning Library
Sun Alerts and Notifications
OpenSolaris Package Updates
^Notes: ^{Package Updates for the Support Repository are released approximately every 6 months. During the term of Customer's Subscription contract, Customer will be entitled to receive support and the latest Package Updates and Support Repository Updates when made commercially available by Sun. Customer may be required to download and install Package Updates or Support Repository Updates that have been released since Customer's previous installation of OpenSolaris.}

Need Help Now?

Access SunSolve for technical support resources, documentation, software updates and other services. If your product is under support coverage with Sun, be sure to login to gain full access to premium content.

Contact Sun

Sun offers telephone support during stated coverage hours. In the United States, call 1-800-USA-4SUN (1-800-872-4786). Customers outside the United States may call a regional support number.

For additional questions please contact your authorized Reseller or your local Sun sales representative.