Sun Parts Installation Service

Sun Parts Installation Service

Take advantage of Sun's service expertise and have Sun replace customer replaceable unit (CRU) system components onsite with the Sun Parts Installation Service. By leveraging the experience and expertise of Sun's engineers you can keep your IT infrastructure running optimally while keeping your resources focused on running your business.

This service is ideal for companies that operate non-staffed "lights out" datacenters or have minimal resources or expertise. It is available as an incident service (purchased as needed) or, as an upgrade service — an attractively priced option for SunSpectrum Hardware & System support plans. The service can be purchased at time of support sale, or purchased as a warranty upgrade or under a current SunSpectrum support contract. The service can be used under warranty, Sun Hardware Service Plans, or Sun System Service Plans. In most cases, the incident and upgrade services are priced lower than the standard time and materials service cost.


Key Benefits

  • Affordable, proven expertise for replacement parts installation
  • Easy — fixed prices and simple part numbers
  • Reduce costs and better allocate limited resources
 
 

Offerings

Feature
Capabilities
Incident Service
  • fixed pricing for field engineer installation
  • priced lower than standard time and materials in most cases
  • discounted pricing with current support contracts

Upgrade Service
  • Can be purchased as an upgrade option to SunSpectrum Hardware & System support plans
  • Can be purchased as a warranty upgrade
  • helps reduce costs and administrative burden
  • priced lower than incident service and time and materials

Learn More

For additional information and a current listing of supported products, contact your local support office or Contact Sun.

Contact Sun
1-800-786-0404 (US & Canada)
1-650-960-1300 (International)

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