|
Sun Preventive Services provides a realistic assessment of your data center's health based on measurable risk indicators, plus a treatment plan and incentives for maintaining improvements. Our multidimensional, preventive model changes data center support from "hoping nothing goes wrong" to planning and management that can result in operational excellence and give you a competitive advantage.
* Please click here if you are having trouble viewing this video
|
Achieve operational excellence in people, processes and technology
Measure and manage risk scientifically using Key Performance Indicators
Plan and manage for continuous improvement
Improve your data center's health and get it fit and ready for business
Simplify contract management and lower operating costs
Help reduce long-term subscription costs when you maintain data center health
|
|
|
Maintain Target Services Levels and Lower Long-Term Cost
A Sun Preventive Services engagement starts with a comprehensive assessment of the people, processes and products that impact your data center operations. We identify weaknesses in your operational infrastructure by looking at factors such as IT skills, security, environmentals, and procedures. We create an improvement plan that covers all these dimensions of your data center health, and work with your IT staff to implement the plan. Our aim: to get your data center fit and healthy to support your most aggressive business goals.
A new approach that can help you maintain target service levels today and cut total service costs substantially over time, Sun Preventive Services covers your Sun Solaris products with one subscription and one key contact to help you simplify and reduce the cost of support administration.
Measurable Impact
Sun Preventive Services uses systematic, proven methodologies to measure your data center health. After setting mutually agreed-upon goals for improvement, we continually measure and monitor your progress toward operational excellence. With a clear picture of your risks and needs, we provide the appropriate services, including reactive support, to help you minimize risk and reach your improvement goals.
A Phased Approach: "Get It Right," then "Keep It Right"
Utilizing a phased approach, Sun Preventive Services identifies risks and implements plans for continuous improvement:
Phase 1: Get It Right
Find out where your operations are vulnerable, and why. Working as a team, we identify the risk areas most likely to impact your business, then design and implement a plan to make things better. You benefit from Sun's expert consulting, training for your staff, and a portfolio of 100+ services to help you Get it Right. As we proceed with this fitness plan, we continually measure your progress toward your targeted improvements.
Phase 2: Keep it Right
"Keep It Right," or the maintenance phase of the engagement, starts once you've maintained your targeted improvements for 90 days.
Key Performance Indicators Assess your Risks More Accurately
By analyzing Key Performance Indicators (KPIs), we help you to:
- assess your risks more accurately
- set goals and implement plans to improve data center performance and efficiency
- optimize resources and assets
- reduce variability and unscheduled events
- lower long-term recurring costs.
|
|
|
|---|
|
Operational Risk Index (ORI)
|
A weighted average of potential system risks that could impact operational performance. A leading indicator of risk.
|
|
Availability
|
A measure of the ability of a component or IT service to perform its required function at a stated instant or over a stated period of time.
|
|
Skills Index
|
A leading indicator of operational risk
based on the aggregate skill levels of your IT staff.
|
|
Process Index
|
A leading indicator of operational risks
based on the use of industry best practices and procedures
in the data center.
|
|
Severity 1 Incidents
|
The total number of Severity 1 incidents
per month compared with the average number of Severity 1 incidents
per month prior to Sun Preventive Services.
|
|
To learn more about Sun Preventive Services contact Sun Sales.
Related
Back to top
|
