Sun Standard Service Plan Features |
| If you're looking for a plan that will help you manage and resolve technical issues more quickly and efficiently, consider a Standard Service Plan for online and phone support, software releases, updates, self-help tools and notifications. |
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| Online & Telephone Technical Support |
12/5 |
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| Response Time: Priority 1 |
4 hours |
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| Response Time: Priority 2 |
8 hours |
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| Response Time: Priority 3 |
24 hours |
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| Software Releases & Updates |
Yes |
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| Online Support Center Access |
Yes |
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| Sun Alerts & Notifications |
Yes |
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| Sun Learning Services: e-Learning |
Yes |
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| Sun Learning Services: Learning Credits |
Yes |
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| Service Account Manager Assignment |
In option |