Connected Services for Storage

Put Sun Connected Services to work maintaining your storage system and save time, money, and headaches.

Connected Services for Storage are a set of services performed remotely in order to increase service availability, reduce administration time, maintain storage system performance, and manage data center environments more efficiently. Basic Connected Services capabilities are included at no additional charge under product warranty and support contracts. Other more advanced and proactive capabilities, such as administration and management, are delivered within Sun Managed Operation Services - a customized, fee-based service dependent on customer requirements.

Basic capabilities of Sun's Connected Services for Storage provide the following benefits:

• Designed for 24/7 storage monitoring
• As much as 50% reduction in time to repair
• Less phone time and fewer calls because diagnostic data is sent electronically

And most importantly, PEACE OF MIND

See How Basic Connected Services Work

A 50 second graphical description of how connected services for storage works and the associated benefits.

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These capabilities are available on many Sun StorageTek storage devices.

• Auto Service Request (ASR)
  Uses fault telemetry to automatically initiate a service request and begin the problem resolution process as soon as a problem occurs
• Remote Diagnostics and Remediation
  Allows Sun Service Engineers to remotely access customer systems to determine the appropriate service response and, if possible, to remotely resolve the diagnosed problem
• Security
  Sun's Connected Services provide security on many different levels and allow customers to choose what works best for their situation
• Expert Support Team
  Sun's experienced support team provides flexible, personalized support options to maximize efficiency and RIO while ensuring your satisfaction