99xx Disk
To Enable Auto Service Request (ASR)

Auto Service Request is enabled during installation

To Enable Remote Diagnostics and Remediation

Remote Diagnostics and Remediation are enabled during installation

Transport Mechanism Overview

The Hi-Track system consists of a Hi-Track SVP agent which is installed on the device at the customer site. The Hi-Track SVP agent can transport the data from the device to the Hi-Track Center either by dial up via a modem and phone line, or by FTP via the public internet.