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Sun Data Protection Services, Retention Coverage

Mitigate exposure to security risks by retaining assets that contain sensitive data. Sun provides a service to keep you in compliance, so you can rest easy.

Key Benefits

Be confident that your data is securely protected
Better manage your compliance with government regulations
Customize services for your needs
Predictable costs help improve IT budget management

Resources

Disk Coverage	Capabilities
On-Site Coverage For customers with on-site support service plans or on-site warranty coverage.	Sun will de-install non-functioning disk drives and replace them with Sun authorized replacement disk drives. Sun will remove the disk drive cover plates (the exterior portion of the disk drive that contains the OEM serial number) with the customer's permission. A dedicated technical support engineer will return the disk drive cover plates and completed Sun Certificate-of-Destruction to Sun's logistics organization.

Without On-Site Coverage For customers without on-site support service plans or on-site warranty coverage, or for those with on-site coverage who elect not to utilize the on-site response.	Sun will provide the customer with a Sun authorized replacement disk drive to replace the non-functioning disk drive. Sun will provide shipping material for return of the disk cover-plate and Sun Certificate-of-Destruction.

Parts Coverage	Capabilities
On-Site Coverage For customers with on-site support service plans or on-site warranty coverage.	Sun will de-install non-functioning parts and replace them with a Sun authorized replacement part. Sun will retain any and all parts covered by a Letter of Volatility.
Without On-Site Coverage For customers without on-site support service plans or on-site warranty coverage, or for those with on-site coverage who elect not to utilize on-site response.	Sun will provide the customer with a Sun authorized replacement part to replace the non-functioning part. Sun will provide shipping material for return of the non-functioning part.
Data Scrubbing	Capabilities
Sun will provide data scrubbing for select boards/parts(excludes disk drives) in specific field locations.	Consult your local Sun representative to determine availability and obtain information on which boards/parts qualify for this service.

Take the Next Step

To learn more about Sun Data Protection Services, contact your Sun Sales Representative or Sun Authorized Reseller.

Phone:

1-800-786-0404 (US & Canada)
1-650-960-1300 (International)

Online:

Contact Sun

Contact Sun

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Customer Snapshot

We have a 24x7 service agreement with Sun — that was important to us. The fact that we are working with a well-known provider helps ensure continuity and gives us the assurance that services will be available over the long term.
Martin Kramer
IT Manager
City of Hilden

Read the full story

Sun was inducted into the SSPA Hall of Fame and received three SSPA STAR Awards for Best Practices in Value-Added Support, Best Service Delivery Optimization, and Best On-Site Support.

Service & Support Professionals Association (SSPA) Hall of Fame

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