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Service Definition Workshop

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To help you get started with focusing your IT organization on delivering greater business impact , we offer the Service Definition Workshop — an initial step specifically created to help you conceptualize IT service management that aligns with your business goals. Utilizing an interactive workshop format, Sun consultants work with you to understand the challenges of your current IT environment, articulate the operational vision that best meets your organization's business needs, and develop an action plan that is strongly connected to and driven from actual business requirements for getting there.

Service Definition Workshop Data Sheet

Key Benefits

Gain a greater understanding of your IT management operations in terms of financial, IT process, and business procedures
Set clear direction for your IT management vision to best meet your business needs
Reduce risk by leveraging Sun's expertise and leading-edge methodologies to help realize your vision
Achieve stakeholder buy-in through key executive participation throughout the workshop
Review your complete multivendor environment management requirements, focusing on business-critical areas
Develop a road map for IT service management capability and strategic sourcing required to meet your business needs
Create better IT investment alternatives and choose the correct investments and projects that are aligned with business objectives

Aligning IT with Business

Leveraging Sun Sigma methodology and years of IT service management and datacenter operational experience that delivers measurable results, the workshop facilitator draws both business and IT organizations together to agree on the priority initiatives that will return the best value for money improvements in the required timeframes. The flexibility of this workshop enables it to be used as a step forward in achieving alignment between business and IT, either independently, as a precursor to a major solution implementation, or to identify a strategy for sourcing options.

Workshop Scope

Because the Service Definition Workshop is flexible, you can focus on areas that are critical to your environment, such as service support and service delivery. Sun consultants conduct pre-workshop data gathering and post-workshop analysis to create an implementation framework for you. The customer-facing portion of the workshop is normally two days, and typical sessions include:

Understand Business objectives and IT impacts
Determine Current IT capabilities
Identify IT Initiatives required to meet objectives
Develop Implementation strategies

Learn More

If you want to know more about the Service Definition Workshop or what Sun Services can do for your business, contact your local Sun representative or visit the website at:
http://www.sun.com/service/consulting/index.html

Success Story

Sun Managed Operations for Security service experts provide 24x365 IT infrastructure operations via IDS/IPS Management and CRA, management of all security devices tand a complete Disaster Recovery solution to support Logistics Computer Services core business. Sun's security solution helped reduce Logistic Computers' overburdened IT operations team so they could focus on their core business, while lowering their IT costs by 12% and ensuring that security devices were monitored 24x365.

Logistics Computer Services, Inc.